Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ADRIAN ZAMARRIPA

Rowland Heights

Summary

Dedicated and independent worker with a commitment to delivering exceptional results in every project. Strong multitasking and detail-oriented skills, with expertise in telephone, scheduling, documentation, and interpersonal communication. Thrives in a team environment, contributing to collective success and assisting others in achieving their goals. Embraces challenges with a problem-solving mindset, believing that any obstacle can be overcome with perseverance and time.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Administrator

PCW Millworks
07.2023 - Current
  • Organized critical documentation for easy access and retrieval, increasing team productivity.
  • Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
  • Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
  • Assisted in the preparation of final project reports and presentations for clients use.
  • Sourced suppliers and purchased necessary materials for work.
  • Developed and maintained positive relationships with clients and vendors
  • Achieved cost savings by identifying alternative suppliers and negotiating better contract terms.
  • Streamlined inventory management processes for improved efficiency and cost control.
  • Improved lead times by working closely with suppliers to ensure timely deliveries of products.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.

Account Manager

Appraisal Services Of America
08.2019 - 06.2023
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Maintained open queue with 300 to 350 active appraisal orders
  • Daily updated on active orders, hold orders and inspection completed orders
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

Server

Tortilla Jo's
02.2017 - 03.2019
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into the register.
  • Reported accidents, injuries or unsafe work conditions to manager.
  • Maintained clean and tidy areas by proactively collecting used items and trash and wiping up spills.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Appraisal Coordinator

Old Republic Title
01.2016 - 12.2018
  • Create and Maintain Excel spreadsheets for clients involving order status updates, pricing and expected due dates
  • Communicate with clients and vendors via phone and Outlook on a daily basis to keep orders within given timetable
  • Handle escalations of appraisal team when necessary
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.
  • Communicated with fee appraisers regarding orders, reports and assignment schedules.
  • Provided ongoing training to new hires on company policies, procedures, software applications used in conducting appraisals effectively ensuring a seamless transition into the role of Appraisal Coordinator.
  • Assisted in data entry for residential reviews of appraisals and evaluations.
  • Managed vendor relationships to ensure high-quality services were provided consistently while adhering to budget constraints.

Document Processing Specialist

United Advisors Group
10.2013 - 05.2016
  • Managed file archival and information retrievals.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Transmitted documents, organized revisions and tracked changes.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Manipulated and converted documents to meet needs of individual personnel or projects.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.

Customer Service Representative

ValuFinders Inc
01.2006 - 05.2013
  • Questions customers and collected information to understand needs and offer solutions quickly.
  • Coordinated with coworkers and managers to resolve difficult and high-level vendor issues.
  • Provided ongoing guest service, including how to advice for CRM and online portal.
  • Maintained accurate and current vendor account data with manual forms processing and digital information updates.
  • Create weekly spreadsheets via Excel to help track all new orders and also maintain spreadsheets on a daily basis to ensure all work was being touched on a daily basis. 
  • Work and coordinate with appraisal team of up to 6 - 10 people
  • Maintain constant communication between clients and vendors in the field to ensure all orders were going to be met by given deadline

Education

Bachelor of Arts - Business Administrartion

Hawai\'i Pacific University
Honolulu, HI
2012

Skills

  • Types 56 WPM
  • Scheduling and planning
  • Documentation management
  • Project reporting
  • Compliance management
  • Attention to detail
  • Team building
  • Business correspondence
  • Legal administrative support
  • Critical thinking
  • Quality assurance
  • Subcontractor management
  • Employee motivation
  • Assignment delegation
  • Inventory management

Certification

  • Valid Food Handlers card
  • TIPS Certified

Timeline

Project Administrator

PCW Millworks
07.2023 - Current

Account Manager

Appraisal Services Of America
08.2019 - 06.2023

Server

Tortilla Jo's
02.2017 - 03.2019

Appraisal Coordinator

Old Republic Title
01.2016 - 12.2018

Document Processing Specialist

United Advisors Group
10.2013 - 05.2016

Customer Service Representative

ValuFinders Inc
01.2006 - 05.2013

Bachelor of Arts - Business Administrartion

Hawai\'i Pacific University

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ADRIAN ZAMARRIPA