Summary
Overview
Work History
Education
Skills
Timeline
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Adrian Wong

Burnaby,British Columbia

Summary

Experienced with managing passenger services and administrative tasks efficiently. Utilizes strong communication and conflict resolution skills to ensure seamless operations and high customer satisfaction. Knowledge of organizational and multitasking abilities to adapt to dynamic environments and meet passenger needs effectively.


Professional in service management, committed to delivering seamless passenger experiences and operational efficiency. Recognized for effective problem-solving and ability to adapt to dynamic environments with ease. Team-oriented with focus on achieving collective goals, reliability, and flexibility to meet changing demands, excelling in communication and organizational skills.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Hotel Purser

Viking Ocean Cruises
06.2019 - Current
  • Balanced departmental postings daily in MXP and POS, reporting discrepancies and ensuring accurate financial records.
  • Conducted cruise closing procedures, including spa/shop settlements, cash float audits, and end-of-cruise reporting.
  • Managed the ship's safe and cash book in conjunction with the Associate General Manager, ensuring efficient fund availability.
  • Oversaw guest accounts, processing credit card payments and addressing account inquiries.
  • Supported immigration and documentation processes for guests and crew, maintaining compliance with port regulations.
  • Conducted random cash audits and ensured compliance with financial protocols.
  • Provided leadership and training to the Hotel Administration Team, fostering a service-oriented culture.
  • Assisted with embarkation day check-ins and daily support at the Explorers’ Desk, enhancing guest experiences.
  • Maintained relationships with local port authorities, ensuring seamless cooperation during port operations.

Crew Purser

Viking Ocean Cruises
02.2018 - 06.2019
  • Managed all crew-related financial and administrative matters, ensuring adherence to Viking’s STAR Service Standards.
  • Prepared and administered payroll and onboard crew accounts, including ShipMoney requirements and cash advances.
  • Maintained accurate and up-to-date crew files, including certifications, travel documents, and personal details.
  • Coordinated crew sign-on/off procedures with port agents and arranged travel logistics for off-signing crew members.
  • Assisted with immigration and customs clearances, ensuring compliance with international and port-specific requirements.
  • Maintained crew manifests for safety regulations and ensured validity of passports and Seaman’s Books.
  • Conducted signing on/off processes in MXP, ensuring all crew information was accurate and compliant.
  • Participated in daily operational meetings to align team efforts with organizational goals and service standards.

Crew Administration Manager

P&O Cruises Australia
10.2016 - 02.2018
  • Streamlined onboarding and travel arrangements for crew members, ensuring compliance with immigration and customs protocols.
  • Administered monthly payroll, handling $800,000 in cash transactions across multiple currencies.
  • Oversaw crew club funds, ensuring accurate accounting and financial transparency.

Front Office Manager

P&O Cruises Australia
05.2014 - 10.2016
  • Led a team of 12 staff to deliver superior guest services and achieve customer satisfaction targets.
  • Managed ship's cash operations, balancing accounts exceeding $1.5M daily.
  • Coordinated end-of-cruise financial procedures and revenue reporting.
  • Directed tender operations to ensure efficient shore-side logistics.

Assistant Front Office Manager

P&O Cruises Australia
05.2014 - 10.2016
  • Addressed guest complaints with effective resolution strategies, enhancing service recovery.
  • Trained reception staff in customer service and financial protocols, boosting team efficiency.
  • Audited financial transactions and maintained accurate records.

Education

Business Administration - Business Administration Studies

York University

Computer Networking and Technical Support - Computer Networking and Technical Support Program

Seneca College

High School Diploma - undefined

Crescent School

Skills

  • PMS systems: MXP

  • Fidelio Cruise

  • Micros

  • MAPs

  • Five Star

  • MARSHA

  • Fosse

  • Microsoft Office Suite

  • Adobe PowerPoint

  • productivity tools

  • Typing speed: 65 words per minute

Timeline

Hotel Purser

Viking Ocean Cruises
06.2019 - Current

Crew Purser

Viking Ocean Cruises
02.2018 - 06.2019

Crew Administration Manager

P&O Cruises Australia
10.2016 - 02.2018

Front Office Manager

P&O Cruises Australia
05.2014 - 10.2016

Assistant Front Office Manager

P&O Cruises Australia
05.2014 - 10.2016

Computer Networking and Technical Support - Computer Networking and Technical Support Program

Seneca College

High School Diploma - undefined

Crescent School

Business Administration - Business Administration Studies

York University

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