Adrian Watson
Customer Service
Toronto,ONTARIO
Summary
Enthusiastic Sales Representative highly effective at building productive relationships with customers and colleagues. Team player and people person with background in sales. Provided superior customer service by responding to requests, inquiries, concerns and suggestions. Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits.
Overview
12
12
years of professional experience
Work History
Sales Representative
IDEAL DISPLAYS Inc.
03.2016 - 04.2019
- Exceeded established sales goals and increased client retention
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction
- Set up appointments with potential and current customers to discuss new products and services
- Conducted on-site product demonstrations
- Contacted customers and prospects to generate new business for projects to achieve company goals
- Built strong rapport with clients by understanding needs and clearly explaining products
- Delivered quality service by following up with customers during and after installations to ensure customer satisfaction
Warehouse Worker
LUSH Cosmetics Manufacturing (No Retail)
03.2012 - 02.2016
- Transferred products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated company vehicles and heavy equipment with focus on safety and risk management
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles
- Kept warehouse stations and equipment in good working order
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
Security Officer
Barns Security
07.2007 - 01.2012
- Monitored central alarm systems for fire, intrusion and alarms and responded to emergencies
- Monitored employee activities, confirming compliance with security regulations
- Patrolled and monitored all property areas by foot patrol
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Conducted hourly patrols of key areas to spot and control security concerns
- Provided excellent service to guests and employees
- Oversaw premises entry and exit of up to 2000 employees and visitors daily
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Education
Diploma - Home Inspection
Academy of Learning College
Mississauga, ON6 2014
High School Diploma -
Weston Collegiate Institute
Toronto, ONCertificate - Cannabis Retail
Cannsell
03.2023
Skills
- Retention strategies
- Order processing
- Problem solving strength
- Visiting customer locations
- Customer relations
- Staff training
- Customer service
- Sales
- Company processes
Languages
English
Professional Working
Timeline
Sales Representative
IDEAL DISPLAYS Inc.
03.2016 - 04.2019
Warehouse Worker
LUSH Cosmetics Manufacturing (No Retail)
03.2012 - 02.2016
Security Officer
Barns Security
07.2007 - 01.2012
Diploma - Home Inspection
Academy of Learning College
High School Diploma -
Weston Collegiate Institute
Certificate - Cannabis Retail
Cannsell
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