Adrian Serna
Highland
Summary
Dynamic food and beverage professional with experience at San Manuel Resort and Casino, excelling in guest services and problem-solving. Recognized for maintaining high food safety standards while delivering exceptional service under pressure. Proven ability to train new staff and collaborate effectively, ensuring a seamless dining experience. Friendly and approachable, with positive attitude perfectly suited for customer service. Possesses foundational understanding of food safety standards and hospitality protocols, along with basic cash handling and point-of-sale system skills. Capable of enhancing customer experiences and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
San Manuel Resort and Casino
03.2024 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cook
Cluck Kitchen
06.2022 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Education
High School Diploma -
La Habra High School
801 Highlander Ave, La Habra, CA 9063105-2021
No Degree - Rail Vehicle Maintenance
Los Angeles Trade Technical College
Los Angeles, CA06-2026
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Time management
Timeline
Food and Beverage Attendant
San Manuel Resort and Casino
03.2024 - Current
Cook
Cluck Kitchen
06.2022 - 03.2024
High School Diploma -
La Habra High School
No Degree - Rail Vehicle Maintenance
Los Angeles Trade Technical College
Similar Profiles
Daniel PadillaDaniel Padilla
EVS Assistant Manager at Yaamava Resort Casino and Spa at San ManuelEVS Assistant Manager at Yaamava Resort Casino and Spa at San Manuel
NUVIA AVILANUVIA AVILA
Housekeeping Room Attendant/Turndown Attendant at Yaamava Resort & Casino at San ManuelHousekeeping Room Attendant/Turndown Attendant at Yaamava Resort & Casino at San Manuel
Linda GarciaLinda Garcia
Environmental Services Facility at Yaamava Resort & San Manuel CasinoEnvironmental Services Facility at Yaamava Resort & San Manuel Casino
Owen ArnoldOwen Arnold
Physical Therapist Technician at Healthquest Physical TherapyPhysical Therapist Technician at Healthquest Physical Therapy
David ParkerDavid Parker
Welder/CNC Lathe Operator at Hadady LLCWelder/CNC Lathe Operator at Hadady LLC