Adrian Santiago
Perris
Summary
Detail-oriented professional with a proven ability to accurately document sensitive individual information while maintaining a courteous and professional demeanor to ensure positive interactions. Familiar with security procedures and protocols to uphold the integrity of an enterprise. Demonstrates strong multitasking skills while contributing to a positive, collaborative, and team-focused work environment.
Overview
6
6
years of professional experience
Work History
Slot Attendant
Yaamava Resort & Casino
05.2022 - Current
- Monitored and maintained slot machines, ensuring optimal performance and user satisfaction.
- Assisted guests with technical issues, providing immediate troubleshooting support.
- Conducted routine inspections of gaming equipment for compliance with safety regulations.
- Responsible for handling company and individuals' currency
- Processed financial transactions while securely managing sensitive personal information, including customer identification data
Guest Services Ambassador
Yaamava Resort & Casino
01.2020 - 03.2021
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.
- Collaborated with team members to enhance service delivery and improve guest satisfaction ratings.
- Trained new staff on customer service protocols and resort policies to ensure consistency in service.
Education
Associate of Science - Criminal Justice
Moreno Valley College
Moreno Valley, CA05-2026
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Record information and conveyed verbally with accuracy
- Documentation skills
- Security awareness
- Decision-making capacity
Timeline
Slot Attendant
Yaamava Resort & Casino
05.2022 - Current
Guest Services Ambassador
Yaamava Resort & Casino
01.2020 - 03.2021
Associate of Science - Criminal Justice
Moreno Valley College