Provided knowledgeable customer service by assisting shoppers in locating products and answering questions about features, pricing, and availability.
Processed inventory shipments, unloaded deliveries, and accurately stocked items using SKU and planogram systems.
Performed price checks, updated signage, and ensured accurate labeling for promotional or clearance items.
Collaborated with team members and managers to support store operations, including opening/closing duties and re-stocking high-demand products.
Used handheld devices and internal systems to monitor inventory levels, perform audits, and flag low-stock or out-of-stock items.
Ensured a clean and organized shopping environment by following daily cleaning schedules and safety standards.
Technology Sales Associate
Staples Canada ULC
04.2023 - 12.2024
Provided expert guidance on consumer and business technology products, including laptops, printers, networking equipment, and software solutions.
Assisted customers with basic troubleshooting of hardware and software issues to identify appropriate solutions or replacements, and offered IT service packages where immediate help was not possible.
Performed setup and configuration of devices such as computers, mobile devices, audio devices and printers for customers in-store
Maintained up-to-date knowledge of emerging tech trends, product features, and system compatibility
Delivered excellent customer service in high-traffic environments, balancing multiple inquiries with accuracy and professionalism
Supported inventory management, merchandising, and maintaining security of high-value tech products
Promoted tech services, warranties, and support plans aligned with customer needs and business goals
Grocery Receiver / Stocker
Food Basics
06.2020 - 03.2023
Assisted customers with locating items, answering product questions, and providing a positive shopping experience.
Unloaded deliveries and transported stock to the sales floor using carts and jacks; organized backroom inventory.
Participated in seasonal setup and product changeovers as directed by department leads.
Worked collaboratively with team members and supported other departments as needed during peak hours.
Front-faced items to ensure a presentable store for the next day.
Senior Instructor
Pura Brazilian Jiu-Jitsu
05.2013 - 03.2020
Led structured classes for children, teens, and adults, tailoring instruction to skill level and learning style.
Created and maintained class schedules, attendance records, and student progress tracking.
Communicated regularly with students and parents to provide feedback, scheduling updates, and event information.
Coordinated seminars, tournaments, and belt promotion events.
Maintained a safe, organized, and respectful training environment.
Provided one-on-one mentorship, focusing on discipline, confidence, and long-term skill development.
Worked collaboratively with gym staff and management to ensure smooth daily operations.
Balanced teaching responsibilities while pursuing ongoing personal training and competitive goals.