Adrian Roxas
Home Support Worker/ House Cleaner
Vancouver,BC
Summary
Results-driven cleaning professional with commitment to high standards and delivering exceptional service. Extensive experience in maintaining cleanliness and hygiene in residential settings, contributing to comfortable and healthy living environment. Known for reliability, adaptability, and strong teamwork skills, consistently meeting dynamic needs of clients. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life.
Overview
12
12
years of professional experience
Work History
Home Support Worker
Dustin Paul
03.2022 - Current
- Assisted clients with daily living activities and personal care needs.
- Administered medication according to prescribed schedules and guidelines.
- Maintained cleanliness and organization of client living spaces and belongings.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Assisted with personal hygiene tasks such as toileting, showering and bathing, shaving and oral hygiene.
- Monitored vital signs such as heart rate, blood pressure and temperature when necessary.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Responded promptly to emergency situations involving safety risks or medical emergencies.
House Cleaner Supervisor
Sally Roxas
09.2019 - Current
- Managed daily cleaning operations, ensuring high standards of cleanliness and organization in residential spaces.
- Developed efficient cleaning schedules to optimize time management and enhance client satisfaction.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Implemented inventory control measures for cleaning supplies, reducing waste and ensuring availability.
- Conducted thorough inspections of completed tasks to guarantee adherence to quality standards.
- Built strong relationships with clients through consistent communication and exceptional service delivery.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Managing the Staffs Work Schedule
Caregiver
Meena Dhillon
09.2019 - 09.2022
- Assisted clients with daily living activities and personal care routines.
- Managed medication schedules and ensured proper administration for clients.
- Provided companionship and engaged clients in meaningful conversations and activities.
- Monitored client health and reported changes to family members and healthcare providers.
- Implemented safety measures to reduce risks and enhance client well-being at home.
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Managed challenging behaviors exhibited by some elderly individuals in a professional manner.
- Provided assistance with mobility issues such as walking or transferring from bed to wheelchair.
- Performed light housekeeping tasks including laundry, vacuuming, dusting and preparing meals.
Operations Supervisor
Le Sucre Lab Co.
04.2018 - 09.2019
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements, enhancing overall productivity and reducing downtime.
- Coordinated inventory management, ensuring optimal stock levels and timely replenishment.
- Oversaw quality control measures, ensuring compliance with industry regulations and standards.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Completed bi-weekly payroll for 20 employees.
Caregiver (Stay In)
Ruth Mella
09.2017 - 03.2018
- Support clients with daily living activities including toileting, bathing, and grooming.
- Execute light housekeeping duties including cleaning, dusting, and vacuuming.
- Arrange beds daily and replace linens as necessary.
- Engage clients in physical and mental exercises prescribed by their doctors.
- Foster daily companionship by providing attentive listening and emotional support.
- Oversee food preparation processes to maintain hygiene standards and ensure compliance with doctors' orders.
- Manage laundry and ironing activities.
- Conduct errands encompassing grocery shopping, bill payments, and mail management.
- Uphold safe and clean environment while ensuring daily garbage removal.
- Organize medication schedules by delivering timely reminders or administering medications strictly upon physician orders.
- Monitor elderly individuals for signs of deterioration or concern and communicate findings to family or doctor promptly.
- Document in-house activities, behaviors, and symptoms for reference purposes.
- Patient Diagnosis: Male, Bed Ridden and Tracheostomy
Property Custodian/Admin Assistant
LPU Culinary Institute
11.2013 - 09.2017
- Assisted Culinary Arts and Restaurant Management faculty in daily lab preparations.
- Received, stored, and rotated inventory stocks efficiently.
- Facilitated student access to kitchen resources as needed.
- Controlled security of inventory and equipment to prevent loss.
- Monitored daily operations in Culinary Arts Kitchen and related areas.
- Promoted safety standards throughout the kitchen environment.
- Provided administrative support through mailing, scanning, and data entry tasks.
- Managed calendar for Managing Director, coordinating meetings and travel arrangements.
- Oversaw overall branch operations to ensure efficiency and compliance.
- Reviewed daily branch reports for accuracy and completeness.
- Encoded company tax and expenses on a monthly basis.
- Supervised employees, monitoring performance and providing feedback.
- Delivered advanced customer support to enhance satisfaction levels.
- Documented customer complaints received via phone for resolution tracking.
- Trained staff on processes and equipment usage for optimal performance.
- Monitored inventory levels and facilitated timely reordering of supplies.
- Collaborated with management to develop strategies for process improvements.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Maintaining the complete number of the equipments inventory
Education
Some College (No Degree) - Bachelor of Science in Hotel And Restaurant
STI
Caloocan, PhilippinesHigh School Diploma -
Potrero National High School
Malabon, Philippines03.2010
Some College (No Degree) - National Certificate of Caregiving
St Augustine School of Nursing (AMA)
Quezon City, PhilippinesSkills
- Adaptable to change
- Respect for privacy
- Cleaning and sanitization
- Customer service
- Housekeeping
- Dusting furniture
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Knowledgeable about excel and data base encoding
- Deep cleaning
- Room preparation
Timeline
Home Support Worker
Dustin Paul
03.2022 - Current
House Cleaner Supervisor
Sally Roxas
09.2019 - Current
Caregiver
Meena Dhillon
09.2019 - 09.2022
Operations Supervisor
Le Sucre Lab Co.
04.2018 - 09.2019
Caregiver (Stay In)
Ruth Mella
09.2017 - 03.2018
Property Custodian/Admin Assistant
LPU Culinary Institute
11.2013 - 09.2017
Some College (No Degree) - Bachelor of Science in Hotel And Restaurant
STI
High School Diploma -
Potrero National High School
Some College (No Degree) - National Certificate of Caregiving
St Augustine School of Nursing (AMA)