Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
19
19
years of professional experience
Work History
Operations Manager
Reyes Coca-Cola Bottling
2022.06 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Analyzed and reported on key performance metrics to senior management.
Distribution Manager
Coca-Cola
2019.10 - 2022.01
Streamlined processes to enhance operational productivity and overall traceability
Monitored and managed delivery times and transportation costs to adhere to clients' business needs
Developed and managed operating budget, meeting department goals
Identified and solved complex strategy obstacles to promote growth and guide business direction
Implemented strategic plans as well as contributed to evaluation and analysis of business objectives
Implemented policies and standard operating procedures for continuous improvement
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
Boosted team performance with enhanced employee evaluation processes
Distribution Supervisor
Coca-Cola
2014.04 - 2019.01
Forecasted manpower requirements based on daily workload and company targets.
Responsible of hiring and training of 36 employees.
Leads cross-department initiatives to develop and pursue cost reduction programs.
Leads distribution improvement initiatives to advance operational efficiencies.
Account Manager
Coca-Cola
2006.04 - 2014.04
Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties.
Built strong client relationships and provided high value-adding services, resulting in company market share increase.
Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Asked appropriate open-ended questions to discover prospects' needs and requirements.
Sales Relief
Coca-Cola
2005.11 - 2006.04
Cover account managers vacations
Communicated regularly with account managers, district managers, and merchandisers for daily support and strategic planning for accounts.
Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
Merchandiser
Coca-Cola
2005.03 - 2005.11
Worked directly with Sales Department to achieve sales goals.
Merchandise products at customer stores and verify all product is presented and organized to company standards.
Education
Associate of Science - Business Administration
Los Angeles Mission College
Sylmar, CA
2018
Skills
Team leadership
Staff development
Self-motivated
Skilled in Microsoft Word, Excel, Power Point
Skilled in XRS, SAP, Green Mile, DriveCam, DOT Regulations, Protrack and ELS
Process implementation
Experience leading in a union environment
Multiple facility management experience.
Timeline
Operations Manager
Reyes Coca-Cola Bottling
2022.06 - Current
Distribution Manager
Coca-Cola
2019.10 - 2022.01
Distribution Supervisor
Coca-Cola
2014.04 - 2019.01
Account Manager
Coca-Cola
2006.04 - 2014.04
Sales Relief
Coca-Cola
2005.11 - 2006.04
Merchandiser
Coca-Cola
2005.03 - 2005.11
Associate of Science - Business Administration
Los Angeles Mission College
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