Adrian Rivera
Sunnyvale
Summary
Results-driven professional with experience in customer service management and team leadership. Skilled in training and mentoring staff to deliver exceptional service and resolve complex issues, contributing to a positive customer experience.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Los Altos, CA
10.2023 - Current
- Moved up to shift supervisor in a year while working with the company
- Trained new baristas in beverage preparation techniques and customer service standards.
- Monitored inventory levels and communicated restocking needs to management.
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Service Host
Armadillo Willy's
04.2023 - 12.2024
- Managed reservations and walk-in traffic efficiently to maintain optimal service flow.
- Implemented feedback collection processes to improve service quality and customer satisfaction.
- Enhanced customer satisfaction by promptly and professionally addressing inquiries and complaints.
- Ensured a welcoming environment with attention to cleanliness, organization, and ambiance.
- Recognized for exemplary performance on multiple occasions, receiving positive feedback from both guests and management.
- Trained new staff on service protocols and customer engagement techniques.
- Assisted in menu knowledge development, ensuring accurate information provided to guests.
Courtesy Clerk
Safeway
Sunnyvale, CA
10.2019 - 08.2023
- Assisted customers in locating products and provided information on store promotions.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to restock shelves and ensure product availability.
- Got moved around in various roles at the store from in store shopper all the way to front end manager and PIC manager within a year
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Trained new employees on store policies, procedures, and customer service techniques.
- Mentored team members, enhancing productivity and skill development.
- Coordinated project timelines, ensuring timely completion of objectives.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Processed customer transactions efficiently using POS systems.
Education
High School Diploma -
Homestead High School
Cupertino, CASkills
- POS Terminal Operations
- Customer Service Management
- Verbal and Written Communication
- Time Management
- Cash Handling
- Team Leadership
- Complex Problem-Solving
- Documentation and Reporting
Timeline
Barista
Starbucks
10.2023 - Current
Service Host
Armadillo Willy's
04.2023 - 12.2024
Courtesy Clerk
Safeway
10.2019 - 08.2023
High School Diploma -
Homestead High School