Adrian Reyes
Redlands
Summary
Experienced dispatcher with strong leadership and problem-solving skills. Exceptional organization and proactive approach in managing scheduling tasks, route adjustments, and issue prioritization. Committed to promoting efficiency and reliability in individual tasks and team projects for successful outcomes.
Overview
14
14
years of professional experience
Work History
Dispatcher 3
Charter Communications
10.2015 - 05.2025
- Utilized Charter’s Workforce Management system to assign, reassign, and balanced work ensuring technicians remain occupied.
- Manage service schedules to maintain one hour arrival rates.
- Maintained close relationships with field technicians (150) and their supervisors to optimize routes, minimizing travel distances to less than 10 miles per job.
- Evaluated and adjusted over 30 plus routes
- Promptly notify any customer of near missed appointments within 30 minutes of the scheduled timeframe.
- Handle incoming customer inquiries and complaints
- Ensure compliance with company policies and procedures
- Assist in training new dispatchers
- Maintain a clean and organized workplace
Dispatcher/Router
A Unique Transport
11.2011 - 09.2015
- Routed an auto transport from Southern California to Florida via the I-10 freeway
- Maintained consistent communication through phone, email, text, and GPS to ensure timely vehicle pick-ups and deliveries by our drivers.
- Created each driver’s route schedule via Excel daily.
Education
Associate degree -
Riverside City College
06.1992
Skills
- Excellent written and verbal communication
- Project management and coordination
- Client relationship building
- Problem-solving and critical thinking
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Time management and multitasking
- Team leadership and collaboration
- Adaptability to fast-paced environments
- Customer service
- Data entry
- Decision-making
Websites
Timeline
Dispatcher 3
Charter Communications
10.2015 - 05.2025
Dispatcher/Router
A Unique Transport
11.2011 - 09.2015
Associate degree -
Riverside City College
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