ADRIAN NGUYEN

• Handled tenant logistics, developed annual operating budget and marketing plans; and aided upper-level leaders by completing budgets and financial reports for executive action planning for fiscal years.

-Awarded highest revenue for fiscal year 2023.

• Assisted legal team in addressing and resolving escalated complaints and eviction cases while maintaining compliance with relevant laws and procedures.

-Received 17 Yelp and Google reviews.

• Conducted monthly Property Quality Inspection (PQI) conditions and identified needed improvements to maintain highest standards included buildings, vacant units, common areas, and remediated units.
• Maintained current knowledge of policy, lease, and renewal rates to advocate for appropriate changes in auditing and staff development for daily operations.

-Designed multiple online department audits and policy-driven Link Hub interface for online operations.

• Monitored Final Account Statements, delinquent accounts, and expenses, providing timely and accurate financial reports for upper operations management.
• Specialized in Affordable Housing Programs that executed promotional events to drive community engagement and increase census to 97%.
• -Generated QR codes that increased texting platform apps opt-in from 23%-51%.

• Collaborated with operation management to implement proper division of responsibilities for overall vision.

-Successfully maintained 97% census during the pandemic.

• Oversaw staff development through in-depth training, workshops, and seminars.

-Designed COVID-19 protocols and an online interface that reduced the margin of error of at-risk patients from 23%-4%.

• Supervised daily operations to ensure high levels of productivity in medical care for over 100 patients.
• Interpreted medication orders to assist medication technicians and care staff in adhering to California state regulations.

-Received Quality Expectations audit score of 95% Department of Medical Technician and Specialized Care Unit.

• Responded and directed staff during high-pressure rescue functions at accidents, and emergencies, and performed medical care to patients.

• Crossed-trained in multiple departments within company including Personal Assistance, Market Backroom, Backroom, Market, Sales Associate, and Cashier.
• Established and maintain strong relationships with third-party vendors to support business, and evaluated their product inventory for quality and quantity.
• Documented inventories and ordered appropriate supplies to prevent errors in processing and delivery.

-Implemented and designed backstock barcodes method that reduced margin of error in system software from 17%-4%.

• Operated Forklift, Stand-up forklift, Walkie-Stacker, Electronic Pallet-Jack, Palletizer operator, Tray-cell operator, Handling-design operator, and Auto-tray operator.
• Supervised employees and oversaw operation standards to ensure production schedule achieve status quo.
• Troubleshoot mechanical issues, completed repairs, and conducted preventive maintenance actions to keep equipment functional and efficient.