Adrian Monroy
Diamond Bar
Summary
Dedicated Lead Patient Care Coordinator with proven skills in HIPAA compliance, effective communication, and multitasking. Committed to enhancing patient experiences and streamlining processes for improved clinic efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Monroe Operations
Tustin, CA
09.2023 - Current
- Coordinated patient scheduling and managed appointments to optimize clinic efficiency.
- Developed and implemented patient intake procedures to enhance data accuracy and streamline workflows.
- Trained and mentored junior coordinators in best practices for patient communication and care management.
- Collaborated with healthcare providers to resolve patient inquiries, ensuring high levels of satisfaction.
- Monitored compliance with regulatory requirements, maintaining standards for quality patient care delivery.
- Leveraged electronic health record systems to track patient progress and manage documentation effectively.
- Facilitated interdepartmental communication to improve care coordination and reduce wait times for patients.
- Evaluated existing processes, recommending improvements that enhanced operational efficiency within the team.
- . Assisted in the development of departmental budgets and actively monitored expenses to ensure adherence to financial targets.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Supported continuous improvement initiatives by identifying opportunities for process enhancements within the department.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Decreased patient wait times through effective resource allocation and appointment management.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Delivered excellent patient experiences and direct care.
- Communicated with patients, ensuring that medical information was kept private.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Conducted individual and group therapy sessions to support patient mental health needs.
- Developed treatment plans in collaboration with interdisciplinary teams to address behavioral challenges.
- Monitored patient progress and adjusted interventions based on observed behaviors and feedback.
- Provided crisis intervention services to ensure patient safety during high-risk situations.
- Educated patients and families about coping strategies and available resources for mental health support.
- Documented patient assessments, treatment plans, and progress notes accurately to maintain compliance.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Identified appropriate treatment resources and recommended patients for these services.
- Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
- Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
- Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Led psychoeducational workshops for community members, raising awareness about mental health issues and available resources.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Encouraged patients to discuss experiences in group and individual settings.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Prepared reports to summarize clients' mental health status and treatment progress.
Behavioral Health Specialist
Newport Healthcare And Rehab
Tustin, CA
09.2023 - Current
- Facilitated workshops on mental wellness topics to promote community awareness and engagement.
- Collaborated with external agencies to coordinate care and enhance service delivery for patients in need.
- Created progress reports, assessments and charting within required timeframes.
- Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
Education
High School Diploma - Nursing
Orange Coast College
Costa Mesa, CA06-2030
Skills
- HIPAA compliance
- Effective time management
- Insurance verification
- Scheduling coordination
- Strong leadership
- Healthcare
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Patient safety
- Creative problem solving
- Patient confidentiality
- Patient documentation
- Patient registration
- Patient care coordination
- Medical terminology
- Care planning
- Documentation
- Goal setting
- Appointment scheduling
- Patient records management
- Follow-up care
- Scheduling
- Inventory management
- Healthcare operations
- Policy compliance
- Cross-functional teamwork
- Proficient in TEAMS, Lighting Step, WORD, PDF
- HIPAA protocol adherence
- Medical record requests
- Healthcare documentation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Patient care assessment
- Medication dispensing
- Employee supervision
- HIPAA guidelines
- Task prioritization
- Self motivation
- Team building
- Behavioral treatment services
- Suicide risk assessment
- Discharge planning
- Dialectical behavior therapy
- Anxiety management
- Client coping mechanisms
- Stress reduction techniques
- Medication management
- Crisis intervention
- Interpersonal and written communication
- Cognitive behavioral therapy
- Behavioral health
- Patient intakes
- Crisis evaluation and intervention
- Learning disability awareness
- Heartsaver first aid CPR AED (first aid CPR AED)
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Supervised team of 12 staff members. Including Care Coordinators who are now Behavioral Health Specialists
Certification
- Phlebotomy 1 License - not in practice. Upon request
- Certified Medical Assistant - upon request - ACTIVE
- Certified AED and First Aid - upon request - ACITVE
- Certified CPI - Upon request -ACTIVE
- Basic Life Support Certification - Inactive - Upon request can reactivate.
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
Lead Patient Care Coordinator
Monroe Operations
09.2023 - Current
Behavioral Health Specialist
Newport Healthcare And Rehab
09.2023 - Current
High School Diploma - Nursing
Orange Coast College
Rockstart of the Month
Recognized by both the Director of Residential Services and Executive Director of YA Residential Services in my role as Lead Care Coordinator. Leading my team by example while upholding patient safety and supervision. Mentoring and training new staff members for any shift and it's corresponding duties/responsibilities. To include AM coverage from 7AM-3PM, PM coverage from 3PM-11PM- and Overnight coverage from 11PM-7AM. High scores on taking initiative with budget spending, scheduling fun and educational outings working alongside counselor, and ensuring residential house is following protocols and procedures in compliance with HIPPA and OSHA. Being flexible in supporting different residential facilities. Having helped with all the YA residential within the area of orange and was previously a care coordinator on the adolescent side being a female facility given my reputation and trust while working alongside female colleagues. Supported a couple adolescent male facilities.