Adrian Medina
Rocklin
Summary
Dynamic Assistant Manager with a proven track record at Jersey Mike's Subs, enhancing customer satisfaction and streamlining operations. Skilled in inventory management and staff training, I excel in fostering team collaboration and driving significant improvements in service quality. My strategic thinking and commitment to excellence have consistently boosted employee engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
03.2022 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Crew Member
Chipotle
01.2017 - 09.2021
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Trained and assisted new kitchen staff members.
- Cleaned and sanitized work areas, utensils and equipment.
Education
High School Diploma -
Valencia High School
Santa Clarita, CANo Degree -
Sierra College
Rocklin, CASkills
- Recruiting and interviewing
- Staff supervision
- Time management
- Inventory management
- Cost control
- Workplace safety compliance
- Strategic thinking
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Customer relationship management (CRM)
- Staff development
- Verbal and written communication
- Money handling
- Team leadership
- Multitasking and organization
- Staff training and development
- Problem-solving
- Customer relations
- Decision-making
- Retail operations
- Workload management
- Customer service and satisfaction
- Employee engagement
- Team building
- Team collaboration
- Marketing
- Task delegation
- Coaching and mentoring
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Jersey Mike's Subs
03.2022 - Current
Crew Member
Chipotle
01.2017 - 09.2021
High School Diploma -
Valencia High School
No Degree -
Sierra College
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