Adrian Castillo
Summary
Detail-oriented and customer-focused hospitality professional with hands-on experience in handling end-of-day activities, processing various payment types, and managing guest check-ins. Proven ability to maintain accuracy in financial transactions, provide exceptional guest service, and support team objectives. Committed to upholding company standards and contributing to a positive work environment.
Overview
2
2
years of professional experience
Work History
Night Auditor
Staybridge Suites Hotel
08.2024 - Current
- Processed guest check-ins and check-outs efficiently, ensuring accurate room assignments and satisfying guest preferences.
- Managed end-of-day financial activities, including posting charges, running night audit backups, and rolling the date.
- Handled various payment types (cash, credit, debit) and processed adjustment and correction vouchers to ensure accurate billing.
- Operated telephone switchboard, responded to wake-up call requests, and communicated guest messages professionally.
- Conducted end-of-shift bank counts, secured bank, and balanced receipts in accordance with accounting specifications.
- Provided exceptional guest service, addressing needs and inquiries, and ensuring a welcoming environment.
- Maintained and stocked work areas, inspected cleanliness, and adhered to company policies and procedures.
Sr. Financial Consultant
Cost Pro
04.2024 - Current
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
Client Advocate
Bright Loan
09.2023 - 02.2024
- Identified interested and qualified customers for best results and offered additional information about products and related services
- Engaged customers and built connections.
Sales
Symple Lending
12.2022 - 08.2023
- Consulted with customers to understand their needs and suggest the best fitting products
- Educated clients on benefits of debt settlement
- Enrolled clients into Beyond's debt settlement program.
- Used Evvo to present all possible loan options to client.
Debt Consultant
Americor
07.2022 - 12.2022
- Evaluated clients current financial situation Presented factors affecting clients F.I.C.O
- Presented Americor's solutions to improve clients financial situation.
- Explained all aspects of debt settlement process.
Education
NMLS S.A.F.E
AAA Mortgage Training
04.2021
Skills
- Financial Transactions: Experience with posting charges, processing payments, and handling cash
- Guest Services: Skilled in check-ins, room assignments, handling reservations, and addressing guest needs
- Administrative Tasks: Ability to run audits, complete reports, process vouchers, and manage room keys
- Communication: Proficient in operating telephone switchboards, making wake-up calls, and using clear professional language
- Attention to Detail: Strong organizational skills for balancing receipts, managing work areas, and maintaining cleanliness
Timeline
Night Auditor
Staybridge Suites Hotel
08.2024 - Current
Sr. Financial Consultant
Cost Pro
04.2024 - Current
Client Advocate
Bright Loan
09.2023 - 02.2024
Sales
Symple Lending
12.2022 - 08.2023
Debt Consultant
Americor
07.2022 - 12.2022
NMLS S.A.F.E
AAA Mortgage Training
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