Summary
Overview
Work History
Education
Timeline
Generic

Adrian Alva Fonseca

Vancouver,BC

Summary

Hard-working and reliable with great ability to work as a team, offering responsibility and results. Highly organized, proactive and punctual with a team-oriented mentality.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

Red Burrito
Vancouver, BC
03.2016 - Current
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • In charge of the kitchen area, ordering supplies for the restaurant.

  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Conducted research and reviewed findings to solve customer issues.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Identified needs of customers promptly and efficiently.

Auditor Supervisor

Servicio de Administración Tributaria
Nuevo Leon, Mexico
06.2006 - 02.2016
  • Supported and directed internal audit staff of [Number] people.
  • Researched and implemented best practices to improved.
  • Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
  • Oversaw full accounting cycle and prepared applicable financial statements.
  • Served as a liaison between internal audit teams and external auditors during annual external audits.
  • Researched changes in laws to maintain adherence to financial regulations.
  • Made recommendations on financial operations to management teams.
  • Communicated audit plans to executive management team.
  • Organized and deployed resources to execute audit plans.
  • Minimized internal accounting department backlogs by updating accounts and generating reports.
  • Coordinated with other departments to obtain necessary information for completion of audits.
  • Identified areas of non-compliance with established standards or procedures, reported findings to management and recommended corrective action measures.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Monitored progress against established deadlines for completion of assigned projects.
  • Conducted audits on internal controls and developed reports on findings.
  • Analyzed account books for accuracy and efficiency.
  • Streamlined internal auditing programs by utilizing data analytics software.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
  • Assisted in developing new auditing methods to improve operational efficiency.
  • Made recommendations to resolve compliance audit findings.
  • Reviewed and approved fee requests for services from external auditors.
  • Documented results of testing performed in accordance with Generally Accepted Auditing Standards.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Trained staff auditors on [System].
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Evaluated the effectiveness of existing controls over financial reporting processes.

Education

Certified Public Accountant - Accounting

Universidad De Ecatepec
Estado De Mexico
09-2005

Timeline

Customer Service Manager

Red Burrito
03.2016 - Current

Auditor Supervisor

Servicio de Administración Tributaria
06.2006 - 02.2016

Certified Public Accountant - Accounting

Universidad De Ecatepec

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Adrian Alva Fonseca