ADRIA SWAN
San Francisco
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Desired Effect, LLC
09.2022 - Current
- Responsible for scheduling all shifts company wide in a variety of departments including the shop, office, and event teams.
- Reviewed and approved all company timesheets for payroll.
- Temporarily filled the Hiring Manager position; responsibilities included: creating job applications, reviewing applicants, interviewing candidates, and taking new employees through the onboarding process.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Guest Services Representative
Sonesta Hotels
05.2021 - 11.2021
- Welcomed guests on arrival, displaying professional and friendly approach while taking them through the check-in process.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered high volume of phone calls on multi-line phone system and directed guests to the appropriate departments.
- Took reservations over phone, through email, and in-person, recording guest information in computer system and verifying details.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Administrative Assistant
Law Offce of Arabelle Malinis
03.2021 - 05.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with general administrative tasks, such as emailing clients to remind them of upcoming meetings.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Singer
Holland America Line
06.2017 - 02.2019
- Completed two contracts onboard the MS Westerdam and MS Noordam ships.
- Performed as lead vocalist nightly on the Mainstage; musical performances featuring pop, rock, and musical theatre songs in fully staged numbers
- Provided live Q&A's and talk-backs for cruise guests, as well as conducted backstage tours.
- Acted as Safety Communicator during each embarkation day; help led safety drills for passengers.
Education
Associate of Science - Business
Diablo Valley College
Pleasant Hill, CA07.2021
Bachelor of Arts - BFA Musical Theatre
Texas State University
San Marcos, TX05.2017
Skills
- Verbal and written communication
- Scheduling
- Customer Service
- Deadline Management
- Interpersonal and written communication
- Team Support
- Administrative Support
Timeline
Operations Coordinator
Desired Effect, LLC
09.2022 - Current
Guest Services Representative
Sonesta Hotels
05.2021 - 11.2021
Administrative Assistant
Law Offce of Arabelle Malinis
03.2021 - 05.2021
Singer
Holland America Line
06.2017 - 02.2019
Associate of Science - Business
Diablo Valley College
Bachelor of Arts - BFA Musical Theatre
Texas State University
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