Adri Nazatto
Calgary,Canada
Summary
Customer-focused administrative professional with 7+ years of experience in procurement, billing, inventory management, and logistics support. Skilled in accounts receivable and payable, purchase order processing, vendor coordination, and inventory reconciliation. Proficient in ERP systems (SAP), MS Office, and process optimization. Strong communication, problem-solving, and organizational skills, committed to enhancing efficiency and supporting business operations.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Best Buy
10.2025 - Current
- Delivered high-trust customer service across checkout, service desk, and digital order channels, supporting an average of 80–120 customer interactions per shift.
- Operated as a front-end cashier, managing $5,000–$15,000 in daily transactions, float preparation, and end-of-day reconciliation with precision and accountability.
- Executed opening and closing procedures, including till balancing, safe drops, and system audits, ensuring compliance with operational protocols.
- Processed returns, exchanges, and service requests with a focus on policy adherence and customer satisfaction, contributing to store-wide retention goals.
- Ensured returned merchandise was complete and correctly routed, supporting inventory integrity and loss prevention.
- Maintained accurate signage and open-box labeling, contributing to merchandising standards and reducing customer confusion.
- Collaborated with cross-functional teams to meet service benchmarks and resolve escalations, demonstrating agility in a fast-paced, compliance-driven environment.
- Adapted quickly to new systems and procedures, including POS updates and omni-channel workflows, with a 100% training completion rate.
Project Coordinator
Mailton Ltd.
11.2020 - 12.2023
- Assisted in training new employees to execute renovation projects, ensuring adherence to company standards and processes.
- Monitored project progress by collaborating with managers and teams, verifying unit completion and meeting 95% of deadlines across multiple sites.
- Coordinated material ordering with vendors, optimizing procurement processes and achieving a 15% reduction in costs and waste.
- Scheduled project submissions with vendors and customers, improving on-time and on-budget delivery by 25%.
- Managed client communications by scheduling meetings and appointments, streamlining workflow and reducing delays by 20%.
- Developed and maintained spreadsheets, reports, and organized files, enabling quick access to operational data and supporting faster decision-making.
Customer Service Representative
Brasil Remittance
12.2019 - 08.2020
- Processed 200+ daily financial transactions totalling over $100,000, ensuring accuracy and compliance.
- Managed account activities including applications, documentation, and opening/closing procedures, supporting over 50 clients weekly.
- Educated clients on remittance services and guided transitions to digital tools, increasing digital adoption by 40% during tenure.
Inventory Auditor
RGIS Inventory Specialists
09.2018 - 06.2019
- Prepared and delivered detailed reports on inventory status and audit results to management.
- Achieved established average per hour goals and collaborated with team members to meet daily objectives.
- Ensured strict adherence to company policies and procedures for inventory control, reducing audit discrepancies by 20% over 9 months.
Billing Specialist
Arcelor Mittal
08.2014 - 12.2017
- Tracked material shipments and updated purchase documentation to align with production schedules by leveraging MS Excel and SAP tools.
- Managed Accounts Payable by entering vendor invoices for purchased products, reconciling against purchase orders, and resolving discrepancies with suppliers and internal teams.
- Managed Accounts Payable by processing 200+ vendor invoices daily, reconciling against POs, and resolving discrepancies with suppliers and internal teams.
- Oversaw inventory data accuracy by verifying product quantities, updating ERP (SAP) records, and monitoring stock levels to support uninterrupted supply.
- Collaborated with logistics to confirm shipment schedules, coordinate incoming goods, and process returns, cutting return processing time by 30%.
- Handled bank reconciliation, credit checks, and financial validations to ensure customer account compliance.
- Ensured invoices matched PO receipts by validating pricing, quantities, and contract terms.
- Evaluated credit status of accounts to authorize or hold sales orders, minimizing financial risk and preventing $50K+ in potential losses annually.
Billing Specialist
Heineken Distribution
02.2011 - 07.2014
- Executed materials planning and purchasing support, verifying incoming goods, updating inventory systems, and scheduling deliveries to meet demand.
- Managed Accounts Payable and Accounts Receivable, processing vendor and customer invoices (+250 invoices daily) and resolving discrepancies.
- Oversaw inventory accuracy through daily counts and system reconciliations, reducing stock variances by 20%.
- Coordinated logistics with transportation and warehouse teams, ensuring 95% on-time delivery and minimizing product returns by 15%.
- Handled product losses, damages, and returns in collaboration with vendors, improving recovery rate and reducing write-offs.
Human Resources Generalist
Rodomeu Logistics
02.2010 - 01.2011
- Assisted with recruiting, background checks and reference checks.
- Collected and balanced timesheet details and hours worked through SAP system.
- Processed pay sheets for 150+ employees bi-weekly.
- Maintained employee records and arranges for document storage and retrieval as needed.
- Facilitated the onboarding process for new employees by distributing essential forms, training materials and benefits.
- Reviewed all candidate documentation, including identification, references, and background checks in alignment with hiring protocol.
- Developed a centralized database system integrating applicant tracking information.
Education
Diploma in Business Admin - HR
George Brown College
Toronto, ON01.2025
Skills
- Organized, proactive, and eager to contribute to a high-performing finance team
- Ability to handle multiple tasks
- Strong attention to detail to manage multiple priorities in a fast-paced environment
- MS Office (Excel, Word & Outlook)
- Excellent communication and problem-solving abilities with a customer-service mindset
- Strong work ethic and professional positive attitude
- Customer relations
- Good communication skills
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Customer Service Specialist
Best Buy
10.2025 - Current
Project Coordinator
Mailton Ltd.
11.2020 - 12.2023
Customer Service Representative
Brasil Remittance
12.2019 - 08.2020
Inventory Auditor
RGIS Inventory Specialists
09.2018 - 06.2019
Billing Specialist
Arcelor Mittal
08.2014 - 12.2017
Billing Specialist
Heineken Distribution
02.2011 - 07.2014
Human Resources Generalist
Rodomeu Logistics
02.2010 - 01.2011
Diploma in Business Admin - HR
George Brown College