Adrena Flores
Fresno
Summary
Motivated customer service professional with 6 plus years experience seeking to join a position at your company. Eager to leverage my knowledge, customer service skills, professionalism and work ethic. While upholding the company's values of trust, respect, integrity.
Overview
6
6
years of professional experience
4045
4045
years of post-secondary education
Work History
Barista
Dutch Bros
Fresno
11.2024 - 04.2025
- Craft specialty drinks, enhancing customer satisfaction and loyalty.
- Efficiently managed high-volume orders, boosting daily sales.
- Trained new team members, improving service speed and quality.
- Resolved customer issues swiftly, maintaining positive experiences.
- Connecting with customers.
- Light housekeeping, stocking, and filling machine.
Monitor tech/Driver
RH Community Builders
Fresno
01.2024 - 06.2024
Sales Associate
Walmart
Fresno
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Order Processor
Gap Distribution Center
Fresno
10.2019 - 02.2020
Busser
Chuck E Cheese
Fresno
02.2019 - 09.2019
- Reset and cleaned tables swiftly for seamless customer transition.
- Maintained cleanliness by removing trash and spills promptly.
- Assisted kitchen by transporting used dishes efficiently.
- Enhanced productivity through effective communication with staff.
- Contributed to a welcoming environment, ensuring guest satisfaction.
Education
Associates Degree - psychology, English
Fresno City College
Fresno, CaHigh school diploma - General Education
Pershing High School
Fresno, CaSkills
- Detail oriented
- Excellent communication skills
- Customer service
- Computer skills
- MS Word
- Excel
- Spreadsheets
- Cash handling
- Cash register
- Fax machine
- Software data management
- Patient caretaker
- Driver - Class C
- Warehouse operations
References
References available upon request.
Leadership Experience
- Mentorship of new hires and junior staff.
- Positive attitude and work ethic to promote a healthy work environment.
- Collaboration with team members for efficient workflow.
Timeline
Barista
Dutch Bros
11.2024 - 04.2025
Monitor tech/Driver
RH Community Builders
01.2024 - 06.2024
Sales Associate
Walmart
11.2022 - 04.2023
Order Processor
Gap Distribution Center
10.2019 - 02.2020
Busser
Chuck E Cheese
02.2019 - 09.2019
Associates Degree - psychology, English
Fresno City College
High school diploma - General Education
Pershing High School