Adreanna Moreno
Fresno
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
The Victus Group ( Holiday Inn Express & Suites )
02.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- .Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Associate
United Skates Of America Inc.
03.2019 - 02.2022
- Managed customer relations and customer service through daily communication and interaction.
- Helped educate new hires on company policies and procedures
- Maximized customer interactions by promptly identifying needs and wants.
- Kept up-to-date on store, shelf and order availability of Fun Shop products.
- Helped to make sure all Associates breaks and lunches were done on time
Child Caregiver
Michelle Downs
06.2014 - 01.2022
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Helped children complete homework assignments and school projects.
- Assisted children with homework assignments and special projects across different subjects.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Provided developmentally appropriate activities for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Established and maintained safe play environment for children.
- Identified warning signs of emotional and developmental problems in children.
- Communicated with parents about daily activities and behaviors.
Education
No Degree - Social Work
Fresno State University
Fresno, CA12-2026
Associates - Psychology
Clovis Community College
05.2024
Associates - Liberal Studies
Clovis Community College
05.2024
Associates - Social Sciences
Clovis Community College
05.2024
Skills
- Accountable
- Dedicated
- Ability to Multi- Task
- Detail Oriented
- Team Player
- Positive Attitude
- Time Management
- Customer Relations
- Caring
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
Timeline
Front Desk Receptionist
The Victus Group ( Holiday Inn Express & Suites )
02.2022 - Current
Associate
United Skates Of America Inc.
03.2019 - 02.2022
Child Caregiver
Michelle Downs
06.2014 - 01.2022
Associates - Psychology
Clovis Community College
Associates - Liberal Studies
Clovis Community College
Associates - Social Sciences
Clovis Community College
No Degree - Social Work
Fresno State University