Adreana Ramkarran
Toronto,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service and social media marketing. Excelled in enhancing customer satisfaction and driving sales through strategic and creative approaches. Proficient technical aptitude and exceptional interpersonal skills. Specializes in being people-oriented and creating trusted customer/client relationships, while being an effective leader and mentor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Suzy Shier
03.2024 - Current
- Oversaw daily operations of the department, ensuring customer/client satisfaction, a smooth workflow and timely completion of tasks
- Worked 1-on-1 with customers and clients to understand their needs and interests, provide multiple solutions with varying style and sale options, and troubleshoot any and all inconveniences and obstacles
- Exceeded sales expectations by upselling, and educating on membership deals and promotions, all within a timely and professional manner
- Opened and Closed store efficiently using step-by-step protocol and attention to detail
- Effective POS system knowledge
- Visually merchandised product; analyzed visual engrossment, effective and efficient product layout, floor plans, ect.
Social Media Marketing Coordinator
Freelance
01.2018 - 01.2024
- Strategically improved social media reach and engagement.
- Monitored competitor activity on social media platforms.
- Managed multiple social media accounts simultaneously.
- Organize, plan and execute photo advertisement for requesting organizations.
- Gathered clothing and jewelry vendors, as well as photographers and venues for projects.
Waitress
Swiss Chalet
09.2018 - 08.2020
- Demonstrated exceptional customer service/standard service skills and maintained continuous positive interactions with a smile, including high-pressure situations
- Effective POS system and cashier knowledge.
- Exhibited efficient food handling and preparation skills.
Food Service Cashier
Tim Hortons
10.2017 - 01.2018
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace.
- Operated cash register/POS systems efficiently, ensuring quick service turnaround times.
- Effective turnaround times while operating Drive-Through services.
Education
High School Diploma -
J. Clarke Richardson Collegiate
Ajax, ON06-2017
Skills
- Customer Service (4 Years)
- Staff training and mentoring
- Interpersonal Skills
- Proficient technical skills (Microsoft Office, troubleshooting, video and photo editing, ect)
- Advanced keyboard skills (80 wpm with 90% accuracy)
- Exceptional verbal and written communication
- Goal Oriented
- Team Oriented
- Patient and Positive
- Attention to detail
Languages
English
Native or Bilingual
Certification
Smart Serve
Timeline
Supervisor
Suzy Shier
03.2024 - Current
Waitress
Swiss Chalet
09.2018 - 08.2020
Social Media Marketing Coordinator
Freelance
01.2018 - 01.2024
Food Service Cashier
Tim Hortons
10.2017 - 01.2018
High School Diploma -
J. Clarke Richardson Collegiate
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