Jose Adonis Cuevas Perez
Member Experience & Sales Specialist
Fortuna
Summary
Member service and sales professional with 7+ years of experience delivering results in fast-paced, client-focused environments. Proven ability to exceed sales targets, drive high-value referrals, and build strong member relationships through empathy-driven, rapport-based service. Skilled in consultative sales, conflict resolution, and high-volume interactions, with a strong focus on performance metrics, retention, and Insurance/Product-related support.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Member Experience Associate
AAA (Auto Club)
07.2025 - Current
- Deliver empathy-driven, rapport-based customer service by identifying member needs and providing personalized solutions
- Address escalated concerns with professionalism and tact, restoring trust in our organization's commitment to customer satisfaction & maintaining positive long-term relationships
- Consistently perform at a high level in credit card, smart home, and product referrals, supporting branch sales goals
- Utilize consultative sales techniques to recommend services and drive conversions
- Maintain strong performance in MAQ (Member Acquisition & Quality) metrics
- Assist members with insurance-related inquiries, account support, and general services
- Serve a diverse member base using bilingual communication skills
New Patient Coordinator
Delgado Dental Group
10.2024 - 03.2025
- Managed patient intake, scheduling, and insurance verification using digital systems
- Maintained accurate and confidential patient records (HIPAA compliance)
- Coordinated appointments and referrals to improve workflow efficiency
- Provided patient support by resolving concerns and ensuring smooth communication
- Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
- Attended regular staff meetings to review best practices, discuss areas for improvement, and provide ongoing education opportunities for team members.
Sales and Service Expert
24 Hour Fitness
01.2018 - 01.2020
- Generated memberships through consultative, needs-based sales conversations
- Consistently met or exceeded individual and team sales goals
- Managed leads, scheduled appointments, and conducted follow-ups
- Built strong member relationships and improved retention
- Resolved customer concerns and maintained a positive experience
Education
Bachelor of Science - Psychology
Emmanuel University
Franklin Springs, GAAssociate of Arts - Liberal Arts
San Joaquin Delta College
05-2022
Skills
- Bilingual Customer Service (Spanish/English)
- Patience and composure
- Rapport-Based Customer Service
- Conflict Resolution & De-escalation
- Sales Performance & Referral Metrics (MAQ)
- Data entry proficiency
- Exceptional communication
- Community engagement
- Member retention strategies
- CRM software expertise
- Cross-functional coordination
- Data security techniques
Accomplishments
- Used Microsoft Excel to develop inventory/metrics tracking spreadsheets.
- Achieved Branch Goals by completing member servicing and sales with accuracy and efficiency.
- Collaborated with team of 9 in Customer retention and Product/Service Sales.
- Achieved increase in sales metrics through effectively implementing different techniques and consulting with organization leaders.
Timeline
Member Experience Associate
AAA (Auto Club)
07.2025 - Current
New Patient Coordinator
Delgado Dental Group
10.2024 - 03.2025
Sales and Service Expert
24 Hour Fitness
01.2018 - 01.2020
Bachelor of Science - Psychology
Emmanuel University
Associate of Arts - Liberal Arts
San Joaquin Delta College
Additional Info
- Fluent in Spanish (Native) and English
- Currently learning American Sign Language (ASL)
- Continuously expanding professional skill set through independent study, including computer coding and technical literacy
- Actively developing product knowledge and sales performance in AAA Smart Home services
- Preparing to obtain insurance licensing through AAA to further support career growth in insurance and member services.