Adonai Mayenge
Toronto
Summary
Results-driven professional with a proven track record of success in various roles. Skilled in communication, problem-solving, and team collaboration, with a strong ability to adapt to diverse environments. Possesses a solid foundation in customer service, sales, and administrative tasks. Committed to delivering high-quality results and driving positive outcomes. Seeking opportunities to utilize skills and experience in a dynamic work setting.
Overview
4
4
years of professional experience
Work History
Commercial Sales Representative
RPM Groups
03.2024 - 06.2024
- Contacted commercial property owners and managers to offer customized energy-saving solutions, which included LED lighting upgrades, HVAC improvements, and battery backup systems.
- Educated clients on energy efficiency options that effectively reduced their utility costs and carbon footprints, helping them make informed decisions.
- Scheduled and led engaging sales presentations to qualify prospects, clearly explaining RPM’s cost-saving benefits and showcasing our value.
- Collaborated with engineers and consultants to tailor proposals that met specific client needs, ensuring our solutions were relevant and effective.
- Developed strong communication and persuasion skills in a B2B environment, which enhanced my ability to build relationships and drive sales.
Bilingual Customer Service Representative
FoundEver
03.2023 - 06.2023
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Bilingual Customer Service Representative
Global Face Direct
07.2021 - 02.2022
- Collaborated with other departments to resolve customer issues requiring cross-functional support or expertise, resulting in significant reduction in resolution time.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention, achieving 95% customer satisfaction rate.
- Effectively handled objections and managed donor concerns, assisting in acquiring highest number of long-term donors and increasing donations.
- Tended to daily inbound and outbound donor communications, managing an average of 75 interactions per day.
Retail Sales Associate
Home Hardware
07.2024 - 01.2025
- Provided friendly, bilingual (English & French) customer service to assist shoppers with product recommendations and hardware solutions.
- Operated the cash register and processed transactions, returns, and exchanges accurately using POS systems.
- Maintained clean and organized displays, stocked inventory, and ensured shelves were properly labeled and faced.
- Assisted with inventory counts, shipments, and restocking during busy seasonal periods.
- Answered customer questions about tools, paints, fixtures, and other home improvement products with growing product knowledge.
- Worked collaboratively with team members to ensure a clean, safe, and efficient shopping environment.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory levels, ensuring stock availability for customer demands.
Bilingual Customer Service Representative
Shopper Drug Mart
07.2023 - 02.2024
- Served as a frontline representative for the Pharmacy and Beauty Boutique departments, which helped streamline communication between customers and store employees via phone and email.
- Logged all customer interactions into internal ticketing and tracking systems, ensuring timely and accurate data entry of issues, resolutions, and follow-ups, which improved our overall service efficiency.
- Provided basic technical troubleshooting for in-store systems, customer portals, digital coupons, online accounts, and pharmacy tools, escalating complex technical issues when necessary, which ensured that customers received prompt assistance.
- Monitored and met Key Performance Indicators (KPIs) such as Average Handle Time (AHT), Average Talk Time (ATT), and Average Speed of Answer (ASA), helping to maintain high service standards.
- Identified recurring issues and trends, contributing to internal documentation and helping develop proactive solutions, which enhanced the customer experience and reduced future inquiries.
- Participated in team huddles and one-on-one coaching sessions to review productivity metrics, quality assurance scores, and service improvements, which fostered a culture of continuous learning and growth.
- Collaborated with internal departments to resolve customer and store issues efficiently while maintaining service level agreements, ensuring that customer satisfaction was prioritized.
Client Experience & Dispatch Representative
AnywhereWorks
03.2022 - 06.2025
- Hired on a short-term contract to support client communication, scheduling, and dispatch operations in a fast-paced, remote environment.
- Provided bilingual (English & French) support via phone, email, and chat, assisting clients across various industries using platforms like AnswerConnect and Setmore.
- Dispatched service requests and routed urgent calls to appropriate departments or on-call professionals, ensuring timely and accurate follow-through.
- Handled appointment scheduling, calendar management, and internal coordination across different time zones and international teams.
- Delivered basic technical troubleshooting for clients using virtual office platforms, including login issues, syncing problems, and workflow navigation.
- Maintained accurate records through consistent data entry, logging all client interactions, actions taken, and escalations in internal systems.
- Collaborated remotely with global team members in the U.S., UK, and India to ensure seamless, around-the-clock client support.
- Adhered to strict quality assurance guidelines, maintaining high standards for professionalism, confidentiality, and service speed.
Education
High School Diploma -
Agincourt Collegiate Institute
01.2020
Skills
- Bilingual
- Communication
- Problem-solving Professional
- Team collaboration Professional
- Empathetic listening Professional
- Timely problem resolution Professional
- Customer satisfaction Professional
- Objection handling Professional
- Communication and persuasion skills Professional
- Social Media Strategy
- Creative direction
- Strong negotiation skills
- Objection handling
- Data Entry Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Retail Sales Associate
Home Hardware
07.2024 - 01.2025
Commercial Sales Representative
RPM Groups
03.2024 - 06.2024
Bilingual Customer Service Representative
Shopper Drug Mart
07.2023 - 02.2024
Bilingual Customer Service Representative
FoundEver
03.2023 - 06.2023
Client Experience & Dispatch Representative
AnywhereWorks
03.2022 - 06.2025
Bilingual Customer Service Representative
Global Face Direct
07.2021 - 02.2022
High School Diploma -
Agincourt Collegiate Institute
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