Adolphus Turner
Oakland
Summary
Dedicated valet professional with strong customer service skills and keen attention to detail. Proven ability to manage traffic flow effectively while ensuring vehicle security and guest satisfaction.
Overview
19
19
years of professional experience
Work History
Valet
ABM Parking Services
San Francisco
04.2022 - Current
- Provided exceptional customer service by anticipating needs and exceeding expectations.
- Facilitated smooth parking by directing vehicles to designated spots.
- Managed traffic flow by directing cars to available parking spaces.
- Ensured vehicle security by storing tags and keys at the key booth.
- Positioned and removed barricades to control access to parking areas.
- Reported unusual or unsafe situations to security for immediate resolution.
Valet
Impark Parking
San Francisco
08.2018 - 04.2022
- Assisted guests with luggage and provided excellent customer service.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Monitored parking areas for potential hazards or issues.
- Parked vehicles efficiently while adhering to safety protocols.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Guided drivers to designated parking spots to ensure efficient vehicle placement.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Provided directions and information to guests about local attractions.
- Collaborated with management to improve parking procedures and workflows.
- Followed company policies related to guest satisfaction standards and procedures.
- Attended staff meetings as required by management.
Transportation Dispatcher
Cal-trans District 4
Oakland
01.2013 - 12.2019
- Documented transportation activities and incident reports to ensure accuracy and compliance.
- Verified receipt of all necessary documents prior to crew dispatch.
- Coordinated transportation schedules to enhance route management efficiency across district.
- Monitored real-time traffic conditions to adjust dispatch plans effectively.
- Communicated with third-party logistics providers regarding pick-up and delivery schedules.
- Oversaw dispatching operations for towing, hauling, and roadside assistance to ensure timely service delivery.
- Developed strong relationships with drivers through effective communication and problem-solving.
- Handled emergencies by rerouting drivers or arranging additional resources efficiently.
Valet
Propark
San Francisco
07.2015 - 08.2018
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Parked vehicles efficiently while adhering to safety protocols.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Managed vehicle keys and maintained organized retrieval systems.
- Monitored parking areas for potential hazards or issues.
- Directed drivers to parking spots.
- Set up and took down barricades to manage access to parking areas.
- Collaborated with management to improve parking procedures and workflows.
- Communicated effectively with team members for smooth operations.
Toll Collector
Cal-trans District 4
Oakland
03.2007 - 12.2012
- Collected tolls at highway entrances and exits, contributing to seamless traffic flow.
- Processed toll payments and issued precise receipts to motorists.
- Assisted motorists with payment options and directions, enhancing customer satisfaction.
- Maintained accurate cash and electronic transaction records, ensuring financial accountability.
- Balanced cash and prepared deposits for collected funds and tickets at shift's end.
- Conducted random audits of cash drawers to verify accuracy of collected funds.
- Ensured compliance with safety protocols while managing traffic flow.
- Reported issues or concerns to management for prompt resolution.
Education
GED -
Oakland Tech High School
Oakland06-1988
Sociology
Laney College
Oakland, CASkills
- Customer service and valet operations
- Traffic management and vehicle security
- Parking expertise and ability to follow directions
- Valid driver's license and hand signaling
- Time management and multitasking proficiency
- Attention to detail
- Incident reporting and problem solving
- Effective communication and conflict resolution
Timeline
Valet
ABM Parking Services
04.2022 - Current
Valet
Impark Parking
08.2018 - 04.2022
Valet
Propark
07.2015 - 08.2018
Transportation Dispatcher
Cal-trans District 4
01.2013 - 12.2019
Toll Collector
Cal-trans District 4
03.2007 - 12.2012
GED -
Oakland Tech High School
Sociology
Laney College