Adolfo Perez
Van Nuys,CA
Summary
Dynamic professional with a proven track record at Fatamorgana Gelato, excelling in customer service and food inspection. Adept at maintaining cleanliness standards and enhancing guest experiences. Successfully processed transactions and ensured product quality. Skilled in menu offerings and collaborative teamwork, driving operational efficiency and customer loyalty.
Overview
9
9
years of professional experience
Work History
Gelato Scooper
Fatamorgana Gelato
07.2022 - Current
- Notified supervisor and peers of low product inventory and customer complaints.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept a tidy and organized area to comply with cleanliness standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Processed sales transactions for cash, debit, and credit purchases.
Crew Member
Lemonade Restaurant
07.2018 - 12.2018
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Prepared sandwiches and dinner plates to order.
- Washed dishes, pans, cutlery, and other cooking utensils.
Crew Member
Little Ceasars Pizza
06.2017 - 05.2018
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Ulysses S Grant High School
Van Nuys, CA06.2017
Skills
- Menu and service offerings
- Customer service
- Order delivery practices
- Food inspection
- Beverage preparation
- Exceptional customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Gelato Scooper
Fatamorgana Gelato
07.2022 - Current
Crew Member
Lemonade Restaurant
07.2018 - 12.2018
Crew Member
Little Ceasars Pizza
06.2017 - 05.2018
High School Diploma -
Ulysses S Grant High School