Adolfo Fernandez
Langley,BC
Summary
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Overview
9
9
years of professional experience
Work History
Service Writer
Norcan Fluid Power Ltd.
08.2022 - 09.2025
- Assisted customers in understanding services and pricing options.
- Documented customer requests and service details accurately.
- Communicated effectively with technicians to relay service needs.
- Organized service schedules to optimize workflow efficiency.
- Handled customer inquiries and resolved issues promptly.
- Supported inventory management by tracking parts and supplies accurately.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Logged work orders and change orders into [Software] database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Front of House Staff Member
5 Roads Brewing
02.2018 - 09.2022
- Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction levels.
- Coordinated front of house operations, managing waitlists and seating arrangements efficiently.
- Trained new staff on service standards and protocols to enhance team performance.
- Streamlined communication between kitchen and front of house to improve order accuracy.
Educational Assistant
Langley School District
04.2016 - 07.2021
- Assisted educators in implementing individualized learning plans for diverse student needs.
- Supported classroom management by monitoring student behavior and promoting a positive learning environment.
- Collaborated with teachers to develop and adapt instructional materials for various learning styles.
- Facilitated communication between students, parents, and educators to enhance student support systems.
- Mentored new educational assistants on best practices for supporting student engagement and academic success.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Special Education Assistant Program
MTI Community College
Surrey01-2016
Community Support And Youth Work
MTI Community College
Surrey 01-2013
Skills
- -excellent interpersonal skills, work great in a team or alone
- -self starter and motivator
- -effecective communicator, with colleagues and clients Can get my point across clear and concise
- -Punctual
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Service Writer
Norcan Fluid Power Ltd.
08.2022 - 09.2025
Front of House Staff Member
5 Roads Brewing
02.2018 - 09.2022
Educational Assistant
Langley School District
04.2016 - 07.2021
Special Education Assistant Program
MTI Community College
Community Support And Youth Work
MTI Community College