Ado Beni Gatsoundou Ayandza
Cambridge Bay,Canada
Summary
As a seasoned financial professional with extensive leadership and management experience, I have demonstrated a keen ability to drive strategic relationships and effectively manage financial functions. My track record includes successfully overseeing budgeting, expense control, and account management, while fostering strong interpersonal relationships and delivering impactful results. I am adept at acquiring and retaining customers, maintaining consistent business levels, and driving financial stability through diversified approaches.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager/Banking Advisor
RBC Royal Bank of Canada
06.2022 - Current
- Developed and implemented innovative customer engagement strategies to optimize branch operations, resulting in an increase in client satisfaction and an improvement in overall efficiency
- Led strategic planning initiatives that aligned with organizational objectives, fostering sustainable growth and long-term success
- Successfully managed a crisis situation by implementing effective crisis management strategies, resulting in minimizing negative impact on the organization's reputation and maintaining client relationships
- Coordinated sales solutions by developing strategic relationships with procurement, operational and other departments
- Proactively took ownership of resolving and preventing client banking problems
- Coached team on client advice and education, problem resolution, goal settings, and prevention at the first point of contact, and advocated for digital enablement and multichannel usage
- Coordinated with other departments on joint projects or initiatives
- Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies, and new initiatives
- Identified opportunities to deepen relationships, increase client acquisition, and improve service levels
- Set up tracking and accountability systems for employees to reduce errors
- Identified opportunities for growth through market research and analysis
- Oversaw budgeting, expense control, and account management to support financial functions
- Monitored financial performance and adjusted budgets as needed
- Controlled procurement budget to promote a culture of long-term cost savings.
Taxation Specialist Life Insurance And Universal Life
Manulife Financial
10.2019 - 06.2022
- Verified accuracy of submitted tax returns by comparing them against supporting documents such as W-2s and 1099s
- Educated taxpayers on available deductions, credits, and exemptions to reduce their tax liability
- Issued notices to inform taxpayers of their outstanding debts and potential penalties
- Trained new employees on proper procedures related to tax collection activities
- Reviewed taxpayer appeals regarding assessments, penalties, and interest charges
- Developed reports outlining the success of various collection methods used within a specific period
- Collaborated with local government agencies to verify property ownership information
- Kept taxpayers informed about tax laws and processes with informational brochures and notifications
- Amended tax liability information based on new field audits and investigations.
Sales Representative
Rodschinson
03.2018 - 04.2018
- Interacted with diverse clients on a constant basis, improved communication skills
- Responded quickly to customer concerns or requests within target timeframes
- Investigated and resolved reported customer issues for improved customer satisfaction
- Advised customers on different financing options.
Sales Representative
CCF Consulting
04.2017 - 09.2017
- Reported on sales transactions and expenses accurately
- Responded quickly to customer concerns or requests within target timeframes
- Determined customers' needs based on sales calls and face-to-face meetings
- Investigated and resolved reported customer issues for improved customer satisfaction
- Provided continued customer support after closing sales
- Monitored competitor activities and reported findings to the management team.
Sales Representative
Smart-Voyages
12.2016 - 02.2017
- Provided continued customer support after closing sales
- Responded quickly to customer concerns or requests within target timeframes
- Remained up to date on current offerings and company processes
- Exceeded sales objectives to capture new leads and customers
- Determined customers' needs based on sales calls and face-to-face meetings
- Reported on sales transactions and expenses accurately
- Overcame objections with successful product demonstrations and persuasive communication skills.
Education
Bachelor of Business Administration - Business Administration -
University Sainte-Anne
05.2019
Master in Management and Strategies - Management and Strategies -
University Sherbrook
05.2017
Bachelor in Business Administration -
International Institute of Management
08.2015
Skills
- Analytical thinking & Problem solving
- Risk assessment
- Financial analysis
- Budget planning
- Investment Management
- Project management
- Expense control
- Relationship building
- Time management
- Regulatory compliance
- Audit preparation
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Abilityskills
- Exceptional verbal and written communication skills
- Bilingual in French and English with outstanding communication skills, both written and verbal
- Quick learning ability with a talent for applying information
- Strong interpersonal skills
- Ability to multitask
- Capability to work effectively in a fast-paced, ever-changing environment in a professional manner
- High level of phone confidence and professionalism
- Excellent organizational skills, with the ability to prioritize under stressful and changing circumstances
- Strong mathematical aptitude
- Resilient and adaptable to change
- Advanced analytical and problem-solving skills
Timeline
Assistant Branch Manager/Banking Advisor
RBC Royal Bank of Canada
06.2022 - Current
Taxation Specialist Life Insurance And Universal Life
Manulife Financial
10.2019 - 06.2022
Sales Representative
Rodschinson
03.2018 - 04.2018
Sales Representative
CCF Consulting
04.2017 - 09.2017
Sales Representative
Smart-Voyages
12.2016 - 02.2017
Bachelor of Business Administration - Business Administration -
University Sainte-Anne
Master in Management and Strategies - Management and Strategies -
University Sherbrook
Bachelor in Business Administration -
International Institute of Management
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