Hi, I’m
ADNAN KHAN
Staff Accountant
Altona,Manitoba
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Friesens Corporation
Production Support
4 2022 - 12.2023
Job overview
- Knowledge of Bindery Equipment: Familiarity with various binding machines such as perfect binders, saddle stitchers, case makers, and laminators
- Machine Operation: Ability to operate and maintain binding and finishing machines
- Quality Control: Skills in inspecting products for quality assurance and ensuring adherence to specifications
- Basic Troubleshooting: Ability to identify and resolve common mechanical issues with binding equipment
- Understanding of Printing Processes: Basic knowledge of printing and finishing processes used in book production.
TradeKey.com
Key Account Customer Support /B2B Business Development
09.2018 - 04.2022
Job overview
- Client Relationship Management: Ability to build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Negotiation Skills: Skilled in negotiating contracts and terms with clients, ensuring profitable and sustainable agreements
- Financial Acuity: Understanding of key financial concepts and metrics, such as revenue, profit margins, and cost analysis, to make informed business decisions
- Customer Retention: Skills in implementing customer retention strategies, ensuring long-term loyalty and reduced churn
- Presentation Skills: Proficient in preparing and delivering persuasive presentations to various stakeholders
- Analytical Skills: Strong analytical skills to interpret complex data, measure performance and make data-driven decisions.
TRG DOT Qu bee Campaign
Customer Support Representative
07.2014 - 08.2018
Job overview
- Technical Support Delivery: Provided technical support to Qu bee customers over the phone, addressing inquiries and resolving issues efficiently
- Device Troubleshooting: Assisted users of various CPE devices, including Siemens SX 81, 82, 86, Green Packet Shuttle, and DX 350 Wi-Fi, ensuring optimal functionality
- Problem Resolution: Addressed and resolved broadband device issues in accordance with standard KPIs
- Billing Issues Management: Handled billing-related inquiries and issues, improving customer satisfaction and retention
- Customer Retention: Conducted retention efforts for churn requests by offering tailored solutions to customers
- CRM Software Proficiency: Experienced in using CRM Crystal for comprehensive customer relationship management
- Network Monitoring: Performed BTS checks (up/down) across Lahore, Karachi, and Islamabad using NMS
- Product Information: Provided customers with tailored package information to meet their specific needs
- Issue Escalation: Escalated complex problems to Level 2 and Level 3 support through effective ticket creation across various domains
- Account Management: Managed account activations and temporary deactivations to accommodate customer requirements
- Network Operations Center (NOC) Services: Supported the provision of NOC services for new connections, enhancing customer onboarding processes.
Education
Federal Government Urdu Science College
High School Diploma
01.1998 - 05.2000
Preston College Karachi
Diploma in Information Technology (DIT)
01.2000 - 05.2001
Red River College Winkler Manitoba
Certificate in Business Management and Accounting
01.2024 - 05.2024
Skills
Data inputting
Career Statement
Driven and detail-oriented Staff Accountant with a robust background in financial transactions, reporting, and problem-solving. with proven expertise in Microsoft Excel, Quick Books and Sage. Committed to continuous learning and development, aiming to enhance accounting skills further. I am ready to leverage a comprehensive understanding of bookkeeping and accounting principles to contribute effectively to contribute effectively to organizational success.
Timeline
Red River College Winkler Manitoba
Certificate in Business Management and Accounting
01.2024 - 05.2024
Key Account Customer Support /B2B Business Development
TradeKey.com
09.2018 - 04.2022
Customer Support Representative
TRG DOT Qu bee Campaign
07.2014 - 08.2018
Preston College Karachi
Diploma in Information Technology (DIT)
01.2000 - 05.2001
Federal Government Urdu Science College
High School Diploma
01.1998 - 05.2000
Production Support
Friesens Corporation
4 2022 - 12.2023
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