ADNAN GULBAY
Richmond,BC
Summary
I would like to be my own boss in transportation and logistics with my van-suitable for bulk deliveries. My background in service and transportation areas would benefit my business in a positive way.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
DHL Express
01.2001 - 06.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Courier
DHL Express
06.1999 - 09.2000
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Business Administration
NORTHWEST MISSOURI STATE UNIVERSITY
MISSOURI USA05.1999
Skills
- Staff education and training
- Customer satisfaction measurement
- Sales closing
- Dispute Resolution
- Shipping and Logistics
- Customer Service
- Microsoft Office
- Call Center Operations
- Shipping procedures understanding
Languages
English
Professional Working
Turkish
Native or Bilingual
Timeline
Customer Service Representative
DHL Express
01.2001 - 06.2024
Courier
DHL Express
06.1999 - 09.2000
Bachelor of Science - Business Administration
NORTHWEST MISSOURI STATE UNIVERSITY
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