Adnan Arshad
Canmore,AB
Summary
- Talented Owner with excellent marketing, customer service and facility oversight skills and more than 3 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
9
9
years of professional experience
Work History
Franchise Owner
Fas Gas, Parkland
12.2021 - Current
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Ran business effectively to consistently achieve at least 10% of goal each year.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
Retail Supervisor
Fas Gas Plus
12.2017 - 10.2021
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.
- Boosted store sales through effective merchandising and strategic product placement.
- Enforced company policies consistently across all employees to maintain a fair work culture that promoted teamwork and overall success.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Analyzed financial reports to identify areas for improvement and implement cost-saving measures while maintaining exceptional service quality.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Maintained a visually appealing store environment through regular cleaning, organization, and merchandise presentation updates.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Pizza Cook
Pizza Pizza
04.2015 - 06.2017
- Team Leadership: Successfully supervised and motivated a dynamic team of sales representatives, fostering a collaborative, high-performance culture.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
Education
Business Management Diploma - Business
St. Lawrence College
Kingston, ON12.2016
FSC - Intermediate And Secondary Education
Superior College
Sheikhupura Pakistan01.2012
Matric - Biology, Chemistry, Physics
BISE Lahore
Sheikhupura Pakistan01.2010
Skills
- Patience and Tolerance
- Integrity and Honesty
- Physical Fitness
- Staff Management
- Sales management
- Business Management
- Multitasking Abilities
- Team Leadership
- Reliability
- Staff training/development
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Franchise Owner
Fas Gas, Parkland
12.2021 - Current
Retail Supervisor
Fas Gas Plus
12.2017 - 10.2021
Pizza Cook
Pizza Pizza
04.2015 - 06.2017
Business Management Diploma - Business
St. Lawrence College
FSC - Intermediate And Secondary Education
Superior College
Matric - Biology, Chemistry, Physics
BISE Lahore
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