ADNAN AHMED
Toronto,Canada
Summary
Results-driven Automotive Sales Manager with a track record of improving CSI scores, driving gross profit growth, and coaching high-performing sales teams. Skilled in managing the full sales cycle with a focus on compliance and customer satisfaction, resolving escalated issues, and consistently exceeding targets across BMW, Toyota, and Hyundai dealerships.
Overview
7
7
years of professional experience
Work History
Sales Manager
Thornhill Hyundai
Thornhill, Ontario
01.2025 - Current
- Achieved 90% of monthly sales targets by leading a team of sales representatives through structured coaching, performance tracking, and strategic pricing initiatives.
- Drove Customer Satisfaction Index (CSI) scores to 98% by personally engaging with every client who entered the dealership, ensuring a consistent, high touch experience from greeting through delivery
- Oversaw full sales cycle from customer engagement to delivery, ensuring compliance with disclosure requirements and fostering transparency and trust.
- Managed escalated customer issues and post-sale concerns, resolving conflicts efficiently and preserving dealership reputation while strengthening long-term client relationships.
Brand Ambassador & Finance Manager
BMW ETOBICOKE
Etobicoke, Canada
06.2023 - 12.2024
- Achieved 120% of monthly sales targets by guiding customers through vehicle presentations, credit applications, and consultative F&I menu selling including extended warranties and protection packages.
- Increased F&I penetration by 30% by recommending finance products aligned to customer needs and budgets.
- Secured financing approvals for diverse credit profiles, including subprime lending, by submitting loan applications to multiple lenders and negotiating favorable terms.
- Maintained robust sales pipeline and customer database using VinSolutions CRM for effective lead tracking, follow-up, and deal management.
- Maximized deal profitability while ensuring full compliance with OMVIC and dealership standards.
Assistant Service Manager
Erin Park Lexus and Toyota
Mississauga, Ontario
12.2021 - 05.2023
- Supervised daily service department operations, coordinating technicians and advisors to enhance workflow, optimize scheduling, and achieve timely vehicle turnaround.
- Managed service team performance, overseeing training, scheduling, and productivity monitoring to align with dealership targets.
- Ensured compliance with dealership policies and customer satisfaction standards.
Service Advisor
Erin Park Lexus and Toyota
Mississauga, Canada
03.2019 - 12.2021
- Delivered excellent customer service by providing clear repair estimates, proactive communication, and professional problem resolution.
- Increased service department revenue by 15% through upselling maintenance packages and recommended repairs.
- Built rapport with customers to enhance service retention and drive positive reviews.
Education
ADVANCED DIPLOMA - BUSINESS ADMINISTRATION
Georgian College
Barrie, ONOMVIC -
George Brown College
Toronto, ONSkills
- Team leadership
- Customer satisfaction
- Sales forecasting
- Sales strategy development
- Sales performance metrics
- Data-driven decision making
- Inventory Management
- Contract negotiation
- Customer escalation management
Timeline
Sales Manager
Thornhill Hyundai
01.2025 - Current
Brand Ambassador & Finance Manager
BMW ETOBICOKE
06.2023 - 12.2024
Assistant Service Manager
Erin Park Lexus and Toyota
12.2021 - 05.2023
Service Advisor
Erin Park Lexus and Toyota
03.2019 - 12.2021
ADVANCED DIPLOMA - BUSINESS ADMINISTRATION
Georgian College
OMVIC -
George Brown College