ADMIRE MOYO
Grimsby,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Adonis Supermarket
11.2022 - 03.2023
- Handled approximately 50 customer inquiries a day which i managed suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
Sunrise Assisted Living
04.2021 - 07.2022
- Answered multi-line phone system and transferred callers to appropriate department or staff member. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Administrative Assistant
Carver Bible College
02.2021 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent student service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Scheduled office meetings and student appointments for staff teams.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Sociology Advanced Certificate
St Peters Group of Schools
01.2019
High School Diploma -
St Peters High School
01.2018
Skills
- Customer Service
- Computer Proficiency
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
Timeline
Customer Service Representative
Adonis Supermarket
11.2022 - 03.2023
Front Desk Receptionist
Sunrise Assisted Living
04.2021 - 07.2022
Administrative Assistant
Carver Bible College
02.2021 - 03.2021
Sociology Advanced Certificate
St Peters Group of Schools
High School Diploma -
St Peters High School
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