Adlin Francis
Summary
Dedicated and compassionate Social Support Worker with several years of experience in providing vital assistance to individuals in need. Committed to fostering positive change and empowerment within diverse communities. Proficient in assessing client needs, implementing effective interventions, and promoting holistic well-being. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
DSP Supervisor
Marsh Hill Homes
11.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts Conducteducted medical training, for freshers, Checkshecks IR and was prime for some if the individuals Workingrking in different commities for the wellbeing of the individuals
Customer Service Representative
Papa johns
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Coordinated inventory, stocking and ordering
- Performed scheduled inventory counts and supply audits
- Worked with internal teams to understand business needs and changing strategies
- Conducted data analysis to prepare forecasts and identify trends
- Utilized data analysis to monitor process efficiencies and identify data integrity exceptions
- Directed recruitment, selection and hiring processes
- Supported leadership and employee relations by responding to requests, grievances and other issues or needs
- Devised HR systems and procedures for organization
- Evaluated training needs and oversaw training programs.
Day Program Coordinator
Community Living, ON
08.2023 - 01.2024
- Enhanced participant satisfaction by implementing engaging and relevant daily activities.
- Streamlined program scheduling to maximize efficiency and resource utilization.
- Improved communication among staff members through regular meetings and transparent reporting.
- Developed strong relationships with participants, fostering a supportive environment for personal growth.
- Partnered with community organizations to provide additional resources and opportunities for program participants.
- Coordinated transportation logistics, ensuring timely arrival of participants to various activities and appointments.
- Created individualized support plans tailored to each participant''s unique needs and goals.
- Promoted a culture of continuous improvement by regularly evaluating program effectiveness and implementing necessary changes.
- Collaborated with healthcare professionals to address any medical concerns or needs among program participants.
Healthcare Assistant
Stewart homes
11.2022 - 06.2023
- Assisted patients with activities of daily living
- Recorded vital signs, weight and patient information in electronic health records system
- Promoted patient comfort by quickly responding to calls and handling diverse needs
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
- Monitored individuals to identify and address specific care needs
- Coordinated care with physicians and other healthcare professionals
- Implemented creative activities to emotionally support patients throughout medical treatment
- Greeted patients, answered questions and scheduled appointments
- Responded to call lights and completed frequent rounds to meet patients' needs.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
ABA Therapist
ABA Scarborough
12.2022 - 05.2023
- Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports
- Attended monthly trainings to continue education for excellent treatment quality and updated methods of practice
- Provided direct client care and group treatment while utilizing combinations of intensive teaching and natural environment training arrangements
- Designed, developed and updated specific social or communication programming for individual clients according to presenting needs.
Team Member
General motors
07.2022 - 04.2023
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Supervised facility maintenance operations within approved schedules and budgets
- Managed mechanical repair services and maintenance activities
- Oversaw predictive and preventive maintenance of equipment
- Trained and guided -person team of repair professionals
- Kept records of parts and equipment used in projects to update inventory.
Customer Service Representative
Tim Hortons
09.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Greeted visitors to provide information and direct to appropriate personnel.
Education
Associate of Arts in Developmental Services Worker -
Durham College
Oshawa, ON09.2023
Associate of Science in Child Care and Welfare -
Children Care and Health
Kollam, India03.2021
Personal Support Worker Degree -
Bharat Sevak Samaj
Tamil Nadu, India10.2020
High School Diploma -
Trinity Lyceum
Kollam, India03.2019
Skills
- Excellent crisis intervention abilities
- Experience in a hospital context
- A strong emphasis on psychosocial assessments and discharge planning
- Excellent assessment skills
- Knowledge of community services
- Excellent in changing schedules
- Disability Awareness
- Individualized Support Planning
- Social Skills Training
- Self-Advocacy Support
- Documentation And Reporting
- Multitasking
- Effective Communication
Languages
English
Full Professional
German
Professional Working
Timeline
DSP Supervisor
Marsh Hill Homes
11.2023 - Current
Day Program Coordinator
Community Living, ON
08.2023 - 01.2024
ABA Therapist
ABA Scarborough
12.2022 - 05.2023
Healthcare Assistant
Stewart homes
11.2022 - 06.2023
Customer Service Representative
Tim Hortons
09.2022 - 01.2023
Customer Service Representative
Papa johns
08.2022 - Current
Team Member
General motors
07.2022 - 04.2023
Associate of Arts in Developmental Services Worker -
Durham College
Associate of Science in Child Care and Welfare -
Children Care and Health
Personal Support Worker Degree -
Bharat Sevak Samaj
High School Diploma -
Trinity Lyceum
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