Adjowa Smith
Wildomar,CA
Summary
Detail-oriented and customer-focused professional with extensive experience in retail, sales, and behavioral support. Passionate about providing top-tier customer service and problem-solving to enhance customer satisfaction. Currently pursuing a Bachelor’s degree in Information Technology with a concentration in Cybersecurity and studying for Security+ certification. Seeking a full-time role where I can leverage my customer service expertise and technical skills to drive success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
ABS Kids
03.2024 - 12.2024
- Implemented individualized treatment plans for children with autism and developmental disorders
- Collected and analyzed data to measure progress and optimize intervention strategies
- Provided one-on-one support in various environments, fostering positive relationships with clients and families
- Collaborated with Board Certified Behavior Analysts (BCBAs) to enhance treatment effectiveness
- Participated in ongoing training and professional development to stay current with best practices
Retail Sales Associate
T-Mobile
09.2022 - 03.2024
- Delivered exceptional customer service by assisting customers with wireless plans, devices, and troubleshooting
- Consistently met or exceeded sales targets by effectively identifying customer needs and recommending suitable solutions
- Maintained up-to-date knowledge of store promotions, payment policies, and security practices
- Resolved customer concerns and provided product education to enhance the overall shopping experience
Sales Experience Representative
Nordstrom Rack
03.2021 - 09.2022
- Assisted customers with product selection and provided fashion recommendations
- Managed merchandising and inventory organization, ensuring an appealing shopping experience
- Operated cash registers, processed transactions, and handled returns efficiently
- Contributed to sales goals through excellent customer engagement and upselling strategies
Cashier
Savers Thrift Store
06.2018 - 03.2020
- Processed cash, credit, and digital transactions with accuracy and efficiency
- Provided friendly and professional customer service, assisting with product inquiries and returns
- Maintained a clean and organized checkout area to ensure a positive shopping experience
Guest Experience & Special Event Intern
Centerpoint Church
08.2017 - 11.2017
- Provided administrative support for guest experience teams and event planning
- Assisted with data entry, coordinated logistics, and maintained communication with team leaders
- Managed follow-up calls and emails to enhance guest engagement and satisfaction
Education
Bachelor of Science - Information Technology (Cybersecurity Concentration)
Southern New Hampshire University (Online)
10-2025
No Degree - General Education
Mount San Jacinto College
Menifee, CA12.2022
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2017
Skills
- Conflict resolution
- Problem-solving
- IT support
- Cybersecurity fundamentals
- Data entry
- Troubleshooting
- Inventory management
- Cash handling
- Merchandising
- Team collaboration
- Customer Service
- Applied behavior analysis
- Event planning
Certification
- Studying for CompTIA Security+ Certification
- Completed training in Behavioral Therapy & Intervention Techniques
Timeline
Behavior Technician
ABS Kids
03.2024 - 12.2024
Retail Sales Associate
T-Mobile
09.2022 - 03.2024
Sales Experience Representative
Nordstrom Rack
03.2021 - 09.2022
Cashier
Savers Thrift Store
06.2018 - 03.2020
Guest Experience & Special Event Intern
Centerpoint Church
08.2017 - 11.2017
High School Diploma -
Murrieta Valley High School
- Studying for CompTIA Security+ Certification
- Completed training in Behavioral Therapy & Intervention Techniques
Bachelor of Science - Information Technology (Cybersecurity Concentration)
Southern New Hampshire University (Online)
No Degree - General Education
Mount San Jacinto College
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