Adjetey Jones
Summary
- Over 6 years of experience in finance and logistics with a focus on client success management and strategic initiatives. Proven track record of improving client experiences and consistently surpassing performance targets. Exceptional communication skills, adept at delivering impactful presentations and customized messaging to tackle industry challenges.
- Focused team-player with experience delivering in high-performing teams, regularly exceeding targets
- Proven verbal and written communication skills, adept at engaging with clients and prospects, delivering compelling presentations, and crafting persuasive messaging tailored to industry-specific problems.
Overview
6
6
years of professional experience
Work History
Sr Account Manager
DHL Express Corporate
Mississauga, ON
05.2021 - Current
- Managed and enhanced client relationships, oversaw account growth and customer satisfaction, and provided expertise to over 400 small to medium enterprises within the Western Canada region.
- Built and maintained strong customer relationships with international accounts, which led to a $2,268 increase in year-over-year revenue, and a spike of 64%.
- Created high customer service standards and resolved customer issues promptly while onboarding new customers, which led to a 15% increase in the client portfolio.
- Enhanced territory planning by tracking, analyzing, and reporting Key Performance Indicators such as First Time Buyer, Revenue Per Day, Shipments Per Day, leveraging PowerPoint to organize and analyze client data.
Business Development Representative
DHL Express Corporate
Mississauga, ON
05.2021 - 02.2022
- Exceeded daily and monthly sales KPIs consistently, resulting in a 25% increase in revenue for designated territory.
- Successfully identified and qualified new sales opportunities by leveraging market research and cold-calling potential customers, resulting in a 30% increase in new business growth
- Conducted market research to identify emerging trends and competitive intelligence, providing valuable insights for future business development.
Client Relations
Mackenzie Investments
Toronto, ON
11.2019 - 05.2021
- Supported financial advisors with investment needs, including maturity dates and sales charge information.
- Managed client and advisor requests via email and phone for confirmations on transfers and changes.
- Monitored client requests to ensure clarity and accuracy of updated information.
- Mentored new team members on case management, follow-up schedules, and compliance protocols.
- Developed rapport with clients by resolving issues related to documents and account contributions.
- Liaised with relevant parties to investigate issues and communicated next steps to clients.
Education
B.a - Criminology and Justice
University of Ontario Institute of Technology
Skills
- Office software proficiency
- Data analysis and visualization
- Microsoft Dynamics
- Salesforce
- Project management and collaboration
Timeline
Business Development Representative
DHL Express Corporate
05.2021 - 02.2022
Sr Account Manager
DHL Express Corporate
05.2021 - Current
Client Relations
Mackenzie Investments
11.2019 - 05.2021
B.a - Criminology and Justice
University of Ontario Institute of Technology
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