Amber Jmaiff

Fundamentally responsible for the quality, integrity & risk management within the lodge.

Manage a team of employees including housekeepers, bartenders, servers, cooks, dishwashers, lodge supervisor & massage therapists.

Ensure constant communication flow interdepartmentally & manage an effective team-based culture.

Recruit, hire & train new employees.

Payroll

Scheduling

Oversee changeover & transfer operations.

Practice, emphasize & model legendary customer service.

Radio Dispatch for mountain operations.

Assist the office manager with reporting & bookings.

Audit delinquent accounts, data entry & retention reporting.

Aid in improvement initiatives & assist in ways to improve customer contact interdepartmentally.

Respond to call center e-mails in a professional educating manor.

Promote & represent Shaw in a professional manor.

Assist business improvement with the efficiency of audits & reports while assisting the sales teams.

Multi-tasking & prioritizing activities in a fast paced, rapidly changing environment.

Model a customer comes first attitude. Provided direction, communication, tools & resources to achieve operational excellence.

Consistently reviewed stores environment & key business indicators, achieving financial goals by driving revenues & relentlessly optimizing costs.

Develop positive relationships with all employees by understanding & addressing individual motivation, needs & concerns.

Execute company action plans that meet operational & organizational objectives.

Create & maintain a team oriented environment.