Adiza Adams
Halifax
Summary
Dynamic Customer Service Representative with a proven track record at Vivo, excelling in problem resolution and active listening. Adept at navigating software systems to enhance customer relations and drive sales. Recognized for delivering exceptional service and maintaining strong product knowledge to provide tailored recommendations.
Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Vivo
03.2024 - 11.2025
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Processed orders and returns, ensuring compliance with company policies.
- Processed orders and returns accurately using company software systems.
- Provided product information, ensuring customers had a clear understanding of service offerings.
- Maintained knowledge of current promotions to enhance customer experience and drive sales.
- Resolved customer inquiries through effective communication and active listening.
- Navigated multiple software systems to manage customer accounts efficiently.
- Collaborated with team members to enhance service delivery and resolve issues.
- Maintained up-to-date knowledge of products and services for accurate support.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Medicine
University of Nova Scotia
Halifax, NS06-2029
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
Languages
English
Full Professional
Timeline
Customer Service Representative
Vivo
03.2024 - 11.2025
Bachelor of Science - Medicine
University of Nova Scotia