Talented Backup Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
2
2
years of professional experience
Work History
Backup and Support Administrator
Unity Health
Toronto, ON
10.2022 - Current
Installed, upgraded, and revamped backup systems, ensuring 100% legal compliance and reducing data recovery time by 40%.
Implemented monitoring for IBM Spectrum Protect and Dell EMC Data Domain, optimizing LTO7 Tape library, reducing backup failures by 30%.
Drove Acronis implementation for 200+ servers, ensuring smooth image backup and aiding legacy system transitions.
Monitored file deletions with ManageEngine Data Security Plus, regularly updating Technical Knowledge documentation.
Directed setup and maintenance of backup configurations across more than 2000 VMs and 200+ physical servers (AIX, Linux, Windows) using VMware vSphere.
Utilized Active Directory for access management and OpManager for server performance monitoring. Spearheaded best practices and policies for optimized operational efficiency.
Effectively administered Spectra link, consisting of 500+ phones, leveraging IBM Maas360.
Championed Commvault for O365, Microsoft Exchange, and device backups (500+ Laptops, 2000+ Desktops), ensuring robust data protection and spearheading risk management and vulnerability execution.
Generated email reports for environment tracking and troubleshooting, efficiently managing 100+ tickets weekly via Service Now for swift issue resolution.
End User Support Specialist
Unity Health
Toronto, ON
05.2022 - 10.2022
Excelled in customer service, technical support, and rapid learning achieving 100% customer satisfaction.
Provided on-site technical support, including network setup, installation, imaging, configuration, troubleshooting, and deployment of desktop PCs, laptops, and printers.
Assisted users with office migrations by disassembling, relocating, connecting, and thoroughly testing PCs, monitors, and printers across 30+ departments.
Coordinated Windows 10 evergreen migration project, conducting computer re-imaging, application installation, and data backups for users.
Led Unity Migration Project, integrating three domains into one. Collaborated with users to migrate profiles and assets, efficiently troubleshooting any encountered issues.
IT Specialist
TsTech
Toronto, ON
02.2022 - 05.2022
Created and Streamlined network documentation for 200+ workstations, software, 50+ printers, and network/server connectivity.
Installed and Commanded IOS hardware, integrating and overseeing 100+ devices.
Engaged with AD Manager+ to achieve objectives, managing 25 tickets weekly.
Equipped and maintained barcode printers, scanners, and printers across 15 production lines, taking preemptive measures.
Education
Diploma - Computer Networking And Technical Support
Enterprise Compute, Virtualization,Cloud Platform(SDDC) STORAGE & Backup Engineer at New York University Abu DhabiEnterprise Compute, Virtualization,Cloud Platform(SDDC) STORAGE & Backup Engineer at New York University Abu Dhabi