Summary
Overview
Work History
Education
Skills
Timeline
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Aditya Eric Singh

Toronto,ON

Summary

Customer service professional with extensive experience in client assistance and issue resolution. Demonstrated ability to manage high-volume inquiries while maintaining positive customer experiences. Recognized for strong communication skills, adaptability, and effective problem-solving. Committed to enhancing customer satisfaction and supporting organizational objectives.

Overview

5
5
years of professional experience

Work History

IT Infrastructure Specialist

Unity health
Toronto, Ontario
05.2022 - 03.2025
  • Ensured high availability by administering servers and networks, including VMware, Windows, and Linux.
  • Managed environments for Microsoft 365, Active Directory, Exchange, and Azure AD.
  • Monitored infrastructure performance, optimizing patching processes and troubleshooting issues.
  • Implemented backups, disaster recovery plans, and ensured HIPAA/PHIPA security compliance.
  • Supported network infrastructure across hospital sites, including firewalls, VPNs, switches, and Wi-Fi.
  • Resolved escalated infrastructure incidents while providing Tier 2/3 technical support.
  • Collaborated on system upgrades and migrations to enhance capacity planning projects.

OMNI Sales Associate

Walmart
Toronto, Ontario
10.2019 - 05.2022
  • Provided seamless OMNI-channel service for both in-store and online orders, including pickup and returns.
  • Maintained accurate inventory through effective restocking, display organization, and stockroom processing.
  • Utilized handheld systems to locate products, fulfill online orders, and update inventory records.
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Monitored sales floor for cleanliness and safety while ensuring product availability per company standards.
  • Processed transactions at checkout, managed payments, and assisted with returns or exchanges efficiently.
  • Collaborated with team members to achieve daily sales targets and meet service level goals.
  • Ensured compliance with Walmart policies and safety protocols, adhering to regulatory standards.

Education

Associate of Science - Computer And Information Systems Security

Seneca College of Applied Arts And Technology
North York
08-2021

Bachelor of Science - Computers Systems Technology

Seneca College of Applied Arts And Technology
North York

Skills

  • Team collaboration
  • Retail marketing strategies
  • Inventory oversight
  • Technical support services
  • Disaster recovery planning
  • Quality assurance
  • Verbal and written communication
  • Attention to detail

Timeline

IT Infrastructure Specialist

Unity health
05.2022 - 03.2025

OMNI Sales Associate

Walmart
10.2019 - 05.2022

Associate of Science - Computer And Information Systems Security

Seneca College of Applied Arts And Technology

Bachelor of Science - Computers Systems Technology

Seneca College of Applied Arts And Technology

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Aditya Eric Singh