Aditya Dass Gupta
Scarborough,ON
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Toronto, Ontario
11.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed strategies to improve team performance and productivity.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, None12-2023
Skills
- Team leadership
- Employee training
- Performance evaluation
- Inventory managemt
- Computer skills
- Customer service
- Effective communication
- Decision making
- Quality control
- Verbal and written communication
- Documentation and reporting
Certification
- Food handling certificate
- G2 Driving license
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Supervisor
Tim Hortons
11.2023 - Current
High School Diploma -
Seneca College of Applied Arts And Technology
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