Aditya Dass Gupta
Scarborough,Ontario
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Dufferin Mall
03.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Security Officer
Paragon Security
Dufferin Mall
01.2023 - 02.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Customer Service Representative
Best Buy
50 Ashtonbee Rd Unit 2, Scarborough
09.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Marketing Diploma - Marketing
Seneca College of Applied Arts And Technology
North York, ON12.2023
High School Diploma -
S.A.V Jain Day Boarding School
Punjab, India05.2021
Skills
- Inventory Control
- Process Improvement
- Strategic Planning
- Operations Management
- Schedule development
- Business Development
- Policy Enforcement
- Waste Reduction
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
G2 Driving License
Ontario Security Guard License
CPR Level C License
Timeline
Supervisor
Tim Hortons
03.2023 - Current
Security Officer
Paragon Security
01.2023 - 02.2023
Customer Service Representative
Best Buy
09.2022 - 12.2022
Business Marketing Diploma - Marketing
Seneca College of Applied Arts And Technology
High School Diploma -
S.A.V Jain Day Boarding School