Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aditya Venugopal

Mississauga,ON

Summary

Self-motivated banking professional with extensive experience specializing in Branch Operations, AML, Regulatory Compliance and Client Servicing. With a proven track record of surpassing goals,seeking a challenging role in the banking industry to leverage expertise and drive organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Investment Representative

TD
01.2022 - Current
  • Providing investment related information and assist clients with account maintenance
  • Educate & guide customers to self-directed digital platforms
  • Staying updated with recent changes to policies and procedures for ensuring compliance and maintaining high-quality service delivery
  • Handling complex enquiries related to Registered & Complex Accounts
  • Investigate trade rejections and screen high-value transfers for suspicious activity
  • Act as an ID8 ambassador & also help in improving process by providing new ideas through ID8 platform.

Customer Service/Easy Line Specialist

TD
01.2020 - 01.2022
  • Engaging in need-based conversation with customers and assisting them with professional banking advice from time to time
  • Validate KYC details on calls and investigate fraudulent transactions
  • Liased with other internal department from time to time to provide quick customer resolution
  • Coached new hires on compliance knowledge and procedure
  • Presented innovative ideas to back-end process team, aimed at enhancing & optimizing existing process for improved efficiency and effectiveness
  • Recognition- Implemented cost-saving idea resulting in reduction of call volumes by approximately $250k

Branch Operations Head

Axis Bank
01.2017 - 01.2019
  • Oversee branch operations and ensure compliance with AML regulations
  • Managed time efficiently in order to complete all task within deadlines while maintaining a high customer service score.
  • Adhered to polices & procedure to ensure proper documentation of work
  • Monitor and assess effectiveness of AML controls within branch
  • Scrutinize KYC while onboarding Business banking & Individual customers
  • Recognition- Best Operations Head- For maintaining Risk score of branch- Axis 2019

Deputy Branch Manager & Customer Service Manager

ICICI Bank
02.2012 - 01.2017
  • Handled approx
  • 20mn GL sized branch operations & managed various banking products, Act as an authorizer for cash operations and mitigated branch risk by following proper compliance
  • Coordinated with internal & external auditors, ensuring full cooperation and timely closure of enquiries related to branch audits
  • Generate Daily & Monthly reports for branch compliance
  • Created an environment where members adhered to rules, regulations & ethical standards
  • Handled High value cash and Wire transfers and filed STR for any unusual activity
  • Provided sales support by acquiring New Business, advancing Loans, Investment products & Cross selling Mutual Funds to new and existing clients.

Education

MBA - Banking & Finance

Manipal University
Mumbai
01.2015

Skills

  • Multi-Tasking
  • Leadership
  • Analytical & Process Improvement
  • Team Collaboration
  • Problem Solver
  • AML Investigations
  • Training/ Coaching
  • Technical Skills- MS office
  • Suspicious Activity Reporting
  • Transaction monitoring
  • Customer Due Diligence

Certification

  • Association of Certified Financial Crime Specialists (CFCS) Enrolled, 2023-12-01
  • Derivative Fundamentals & Options Licensing Course (DFOL), 2023-03-01
  • Certificate in Fraud Detection & Investigation, 2022-10-01
  • Canadian Securities Course (CSC) & Conduct Practice Handbook (CPH), 2022-05-01
  • Anti-Money Laundering (AML) & Terrorist Financing for Banking Professionals, 2021-02-01

Timeline

Investment Representative

TD
01.2022 - Current

Customer Service/Easy Line Specialist

TD
01.2020 - 01.2022

Branch Operations Head

Axis Bank
01.2017 - 01.2019

Deputy Branch Manager & Customer Service Manager

ICICI Bank
02.2012 - 01.2017

MBA - Banking & Finance

Manipal University

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Aditya Venugopal