Aditya Sharma
Toronto
Summary
Offering solid grasp of fundamental accounting principles and meticulous approach to detail, eager to learn and develop in professional environment. Brings ability to quickly adapt to financial systems and software, ensuring accurate data management and reporting. Ready to use and develop analytical skills and attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H&r Block Tax Service
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Restaurant Team Member
Tim Hortons
03.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Post Grad Certificate Course Advanced Accounting - Accounting And Finance
York University
Toronto, ON09-2024
Post Graduate Certificate in Accounting - Accounting
York University
Toronto, ON08-2023
Bachelor of Commerce - Accounting And Finance
Jagannath Institute of Management Studies
Delhi01-2022
Skills
- Strong teamwork
- Cash handling expertise
- Verbal and written communication
- Performance improvement
- Critical thinking
- Data entry
- Clerical support
- Bookkeeping
- Account reconciliation
- Accounting software proficiency
- General ledger accounting
- Tax preparation
Languages
English
Professional Working
German
Elementary
Certification
H&R block Level 1 tax preperation Certificate
Timeline
Customer Service Representative
H&r Block Tax Service
01.2024 - 04.2024
Restaurant Team Member
Tim Hortons
03.2023 - Current
Post Grad Certificate Course Advanced Accounting - Accounting And Finance
York University
Post Graduate Certificate in Accounting - Accounting
York University
Bachelor of Commerce - Accounting And Finance
Jagannath Institute of Management Studies
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