Aditya Sharma
Sydney,Nova Scotia
Summary
Customer service representative with two years of experience in the technology and retail industries. Proved expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
4
4
Certifications
1
1
Language
Work History
Security Officer
Sentry Security Service
09.2023 - Current
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
Event Bartender
Talent Inc.
06.2023 - 09.2023
- Interacting with guests, offering personalized recommendations, and creating a welcoming and engaging atmosphere at the bar
- Check identification of customers to verify they are of legal age drinking
- Comply with all health,safety and hygiene standards and policies
- Take instructions from Bar/Event Manager and complete assigned tasks timely manner
- Maintain and uphold the restaurant's standard for quality, presentation, and cleanliness in a sophisticated an upscale environment.
- Ensured timely replenishment of bar supplies during events, maintaining a well-stocked inventory for seamless beverage service.
Security Guard Supervisor
Executek International
05.2023 - 08.2023
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings; and access points; permitting entry
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers who threatens the safety or disturbs the place
- Maintains environment by monitoring and setting building and equipment controls
- Assisting during emergencies, ensuring minimal injury to people and damage to property.
- Monitored and approved access control systems for accessibility to authorized personnel.
Customer Care Representative
Reliance One
04.2021 - 04.2022
- Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
- Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
- Answering incoming calls regarding service questions, product problems, billing issues, and general client concerns
- The resolution, prioritizing, and researching customer issues in a timely and accurate fashion.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Public administration and management - Business Administration
CBU University
Sydney, NSSkills
Customer Service Oriented
Time Management
Multi-tasking ability
Good communication and persuasion skills
Good Marketing Skills
Merchandise Exchanges
Customer Questions
Skilled in conflict resolution
Resourceful and proactive
Detail oriented
Strong Communication Skills
Knowledge of MS(Word, Office, Powerpoint, Excel)
Flexible Schedule
Emergency Response
CCTV Monitoring
Security Guard License
Certification
Certification in Male Barbering
References
Available upon request
Timeline
Security Officer
Sentry Security Service
09.2023 - Current
Event Bartender
Talent Inc.
06.2023 - 09.2023
Security Guard Supervisor
Executek International
05.2023 - 08.2023
Customer Care Representative
Reliance One
04.2021 - 04.2022
Public administration and management - Business Administration
CBU University