Aditya Sharma
Toronto,Canada
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facility Security Officer
Maple Leaf Sports & Entertainment
Toronto, Ontario
05.2024 - Current
- Provide friendly and informed responses to service-related issues or inquiries, and ensure all incidents are reported, evaluated, and followed up on.
- Assist in emergency situations, including evacuations and injuries, while communicating positively and professionally with co-workers and fans.
- Adhere to MLSE house policies, service standards, and Health and Safety procedures, ensuring compliance with the Occupational Health and Safety Act.
- Perform other required functions, always maintaining a commitment to MLSE's policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Concierge
Elite Residential Concierge Services Inc
Toronto, Ontario
12.2021 - 10.2023
- Addressing resident complaints, questions, concerns, and suggestions promptly and positively, with excellent verbal and detail-oriented customer service skills.
- Proficiently resolved complex issues and complaints through various channels, such as the customer service desk, online platforms, and telephone, showcasing strong problem-solving and mediation prowess.
- Demonstrated strong adaptability by effectively working both independently and as part of a team.
- Processed orders, forms, applications, and requests efficiently, maintaining accurate records.
Client Advisor
Royal Bank of Canada
Toronto
05.2021 - 09.2021
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
- Developed highly empathetic client relationships, and earned a reputation for exceeding service standard goals.
- Proactively take ownership of resolving and preventing client banking problems, handling cash transactions with absolute discretion, and being trained to keep customer information confidential at any cost.
- Contribute to team results by listening, spotting opportunities to offer additional advice, introducing clients to the capabilities of RBC partners, or personally fulfilling client solutions.
- Proactively take ownership of resolving and preventing client banking problems, and maintaining relationships with partners to work as one RBC team.
Education
Bachelor of Arts - Paralegal Studies
Humber Polytechnic
Toronto, ON05-2026
Diploma - Marketing
Northern College of Applied Arts And Technology
Toronto, ON01-2021
Skills
- Proficiency in Microsoft Office
- Strong research skills
- Attention to detail
- Organizational skills
- Knowledge of PC law
- Knowledge of eDiscovery processes
- Administrative support
Timeline
Facility Security Officer
Maple Leaf Sports & Entertainment
05.2024 - Current
Customer Service Concierge
Elite Residential Concierge Services Inc
12.2021 - 10.2023
Client Advisor
Royal Bank of Canada
05.2021 - 09.2021
- Licensed Ontario Security Guard
- CPR/First Aid Certification
- Smart Serve Certification
Bachelor of Arts - Paralegal Studies
Humber Polytechnic
Diploma - Marketing
Northern College of Applied Arts And Technology
Highlightsandqualifications
- Proficiency in Microsoft, including MS Word, Excel, PowerPoint
- Strong research skills using Lexis Advance Quick law, Westlaw Canada, CanLII and government websites.
- Strong attention to detail and organizational skills
- Knowledge of PC Law and eDiscovery processes
References
References available upon request.
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