Aditya Pandey
Greater Noida,Uttar Pradesh
Summary
Dynamic Lead Guest Service Associate with a proven track record at Oberoi Maidens and Hyatt Regency, excelling in guest relations and reservation management. Mastered billing oversight and enhanced customer satisfaction through effective communication and time management. Trained teams, elevating service standards and streamlining operations for peak efficiency.
Overview
2
2
years of professional experience
Work History
Lead Guest Service Associate
Oberoi Maidens
04.2023 - 08.2023
- Audited billing transactions before checkout, confirming accuracy and addressing discrepancies promptly if found.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
- Organized transportation arrangements as needed, ensuring punctual pick-ups and drop-offs for guests'' convenience.
- Coordinated closely with event planners handling group bookings, facilitating efficient communication between parties involved.
Guest Service Associate
Hyatt Regency
12.2021 - 04.2022
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
Bsc in Hospitality And Hotel Administration - Hotel Management
Institute of Hotel Management
Meerut04.2023
Skills
- Guest Relations
- Reservation Management
- Quality Standards
- Customer Feedback Analysis
- Billing oversight
- Check-in and Check-out Procedures
- Hospitality service expertise
- Listening Skills
- Time Management
- POS System Operation
- Safety and security procedures
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Lead Guest Service Associate
Oberoi Maidens
04.2023 - 08.2023
Guest Service Associate
Hyatt Regency
12.2021 - 04.2022
Bsc in Hospitality And Hotel Administration - Hotel Management
Institute of Hotel Management
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