Aditya Mahajan

• Greeting the occupants
• Dealing with noise complaints
• Issuing the visitors parking passes
• Making sure that the access to the elevator is given to the right person
• Recording and releasing the packages to the right person
• Responding to the fire alarm activation
• Patrolling in the parking areas
• Booking amenities like party rooms, elevators and gyms for the residents
• Covid Screening of the visitors
• Training the new Guards on site.

• Interacted with customers by phone, email or in-person to provide information.
• Interacted respectfully with others to offer ideas, identify issues and provide assistance.
• Gained operational knowledge and supported departmental needs.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Politely answer inbound calls and respond to customer inquiries in a timely manner
• Generate customer interest in the company’s products or services
• Provide personalized customer service by responding to the needs of customers
• Document and report on customer feedback to improve the customer experience

Manage and update customer databases with notes for each customer