Aditya Kaushik
105 Kingknoll Drive Brampton,ON
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
STORE MANAGER
SHELL MOBILITY CANADA
, CANADA
01.2023 - Current
- Oversaw the day-to-day operations of the gas station, ensuring smooth and efficient functioning of all activities, including fuel sales, convenience store operations, and customer service
- Managed and motivated a team of employees, providing clear direction, training, and performance feedback
- Created a positive work environment, fostering teamwork and achieving high employee morale
- Maintained compliance with Shell's operational and safety standards, as well as applicable regulatory requirements
- Conducted safety training, implemented safety protocols, and ensured a safe working environment for employees and customers
- Oversaw inventory control and replenishment processes for the convenience store, optimizing stock levels to meet customer demand
- Conducted regular audits to minimize losses and ensure accurate inventory records.
CUSTOMER SERVICE REPRESENTATIVE
SHELL MOBILITY CANADA
, CANADA
12.2021 - 12.2022
- Operate POS, cash register, cash, credit, and debit card transactions for sold items
- 200 + customer enquiries, communication with customers and resolving customercomplaints
- Record of customer interaction, comments, and complaints - Count money in cash drawer at beginning of shifts to ensure that amount was correct and there was adequate change
- Executed inventory and stocking of goods merchandise inside the store.
- Updated account information to maintain customer records.
REALATIONSHIP MANAGER
AXIS BANK
04.2019 - 07.2021
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
ASSISTANT MANAGER
EXIDE LIFE INSURANCE
, INDIA
02.2018 - 04.2019
- Successfully led and managed a team of insurance agents/advisors, providing guidance, training, and support to achieve team targets and objectives
- Built and maintained strong relationships with clients, addressing their queries, concerns, and complaints promptly to ensure high levels of customer satisfaction
- Implemented customer retention strategies to maximize client loyalty
- Managed budgets, prepared reports, maintained records, and coordinated with other departments to ensure smooth operations and effective.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Global Business Management
Loyalist College
Toronto, ON 09.2021 - 04.2023
BBA - Business Administration
Kurukshetra University
Kurukshetra, Haryana 07.2013 - 06.2016
WEB DESIGNING - Web And Graphic Design
Visual Media Academy
Chandigarh 06.2017 - 12.2017
Skills
Strong commitment to customer service and maintaining a strong customer baseundefined
Timeline
STORE MANAGER
SHELL MOBILITY CANADA
01.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
SHELL MOBILITY CANADA
12.2021 - 12.2022
Global Business Management
Loyalist College
09.2021 - 04.2023
REALATIONSHIP MANAGER
AXIS BANK
04.2019 - 07.2021
ASSISTANT MANAGER
EXIDE LIFE INSURANCE
02.2018 - 04.2019
WEB DESIGNING - Web And Graphic Design
Visual Media Academy
06.2017 - 12.2017
BBA - Business Administration
Kurukshetra University
07.2013 - 06.2016
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