Aditya Garg
Vancouver,Canada
Summary
Well-educated and poised with superior communication skills. Compassionate Early Childhood Educator with passion for teaching and supporting young students in setting foundation for life-long success. Proven to quickly develop rapport with children through friendly approach, patient demeanor and excellent communication skills. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge Overnight Team Lead
First Service Residential
Vancouver, BC
06.2022 - 10.2023
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Train New GY associates as required.
- Facilitate coverage as needed during the GY shift
- Facilitate debrief conference with all night concierge team 30 minutes before the end of the shift.
Night Auditor
CRB
Downtown Vancouver
10.2021 - 06.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sales/Retail Sales Associate Cashier
Express News Convenience
70 Smithe, Downtown Vancouver
10.2019 - 05.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Operated POS terminals and cash drawer balancing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Security Guard
True Canadian Security
Downtown Vancouver
09.2018 - 07.2019
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
Education
BBA -
Capilano University
North Vancouver, BC04.2021
Skills
- Hospitality Management
- Guest Experiences
- Conflict Resolution
- Information Updates
- Guest Registration
- Concierge Assistance
- Emergency Situations
- Sales
- Cash Handling Accuracy
- Money Handling
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
BC ECE Assistant Certificate
Security License
WHMIS
Timeline
Concierge Overnight Team Lead
First Service Residential
06.2022 - 10.2023
Night Auditor
CRB
10.2021 - 06.2022
Sales/Retail Sales Associate Cashier
Express News Convenience
10.2019 - 05.2021
Security Guard
True Canadian Security
09.2018 - 07.2019
BBA -
Capilano University