A dedicated result and team-oriented professional succeeding in diverse projects across multiple industries with significant expertise and experience in requirements elicitation, functional requirements, system specifications, data and process modeling, SQL, data analysis, and support in all phases of system development from inception to implementation.
Collaborative and flexible approach to working with business and IT to solve problems and achieve project objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Analyst
Mitacs
04.2022 - 03.2023
Analyzes Programs operational metrics to identify opportunities for improvement
Designing and developing process solutions to be implemented that can support continuous improvement within program application, data, and client support
Responsible for maintaining and documenting business requirements to address new or changing program requirements and operational improvements
Custodian of the business requirements for business applications that support the operational work that is carried out within the Programs team
Works closely with the Program Development team to maintain business requirements in alignment with program design
Participates in operational system implementations and releases, working in coordination with an IT Project Manager or technical resource
Works with Enterprise Projects group to review business requirements to support Programs Operations team business needs participating in system or tool selection with the Enterprise Projects group
Implementing quality plan and processes in close collaboration with responsible program manager
Project Manager
Madhav Corporation
12.2017 - 07.2019
Closely worked with customers in resolving their issues by following up with teams to ensure bug fixing and delivering patches in time to the customer
Regularly conducting Market Analysis and Competitive Product Analysis to add new features to the product
Improved customer satisfaction by 38% by standardizing procedures, training support staff, and decreasing the response time by over 57%
Working with SQL and ETL on data to create valuable insights
Conducting scrum meetings and assigning project tasks based on team's strength, skill, and experience level
Analyzing customer data and requirements t o identify trends, key indicators, & patterns
Creating business intelligence reports/dashboards by compiling data from different platforms like Power BI & Tableau
Business Analyst
STL - Sterlite Technologies Limited
02.2016 - 12.2017
Study forums like www.tmforum.org and implement all necessary standards to implement data governance.
A solid understanding of Agile Software development life cycle (SDLC) and how to apply them in effect
Expert in sprint planning, daily scrum meeting s, and how to engage stakeholders, while always trying to make the process more efficient
Creating user stories, wireframes, UML diagrams, documents (PRD, FSD), and conducting JAD sessions