Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aditya Bhardwaj

Edmonton,AB

Summary

Results-driven Operations manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Multi Store Operational Manager

Neighbourly Pharmacy
Edmonton, CA-AB
01.2022 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.

Assistant Store Manager

Walmart Canada
Toronto, ON
09.2020 - 01.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Operations Manager

Save On Foods
Vancouver, BC
10.2019 - 09.2020
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

Night Operations Manager

Woolworths Group
Rotorua, New Zealand
11.2015 - 10.2019
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Education

MBA - International Business

Toi Ohomai Institute of Technology
Rotorua
11.2016

B.tech - Information And Communication Technology

Bhartiya Vidyapeeth College of Engg
Pune
07.2013

Skills

  • Organizational Systems
  • Business Leadership
  • Program Optimization
  • Policy Development and Enforcement
  • Onboarding and Orientation
  • Budget Development and Management
  • Team Leadership
  • Inventory Management
  • Performance Monitoring and Evaluation

Certification


  • Emotional Intelligence, Harvard Business School - 2021
  • Management Essential , Walmart Academy -2021

Timeline

Multi Store Operational Manager

Neighbourly Pharmacy
01.2022 - Current

Assistant Store Manager

Walmart Canada
09.2020 - 01.2022

Operations Manager

Save On Foods
10.2019 - 09.2020

Night Operations Manager

Woolworths Group
11.2015 - 10.2019

MBA - International Business

Toi Ohomai Institute of Technology

B.tech - Information And Communication Technology

Bhartiya Vidyapeeth College of Engg

Similar Profiles

CREATE PROFILE
Aditya Bhardwaj